Job Title:  Manager | CSAD-PM/BA | Bengaluru | Customer Strategy & Design

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

PM Skills:

Program Leadership & Strategy

• Define program vision, scope, objectives, and success metrics aligned with business strategy.
• Build multi‑year roadmaps, sequencing of projects/workstreams, and interdependency plans.
• Drive benefits realization (cost, revenue, risk reduction, CX), ensuring traceability to business cases.

Governance & Delivery Assurance

• Establish governance structures: SteerCo, Working Groups, RAID (Risks, Assumptions, Issues, Dependencies) management, change control.
• Create and manage integrated program plan, milestones, and critical paths across multiple vendors/teams.
• Ensure adherence to SDLC/Agile standards, regulatory/compliance checks, and internal audit requirements.

Stakeholder & Vendor Management

• Act as primary liaison between Business, Technology, Operations, Risk, Compliance, and external vendors/SIs.
• Lead executive updates, decision logs, and escalation management; influence outcomes with data and clear options.
• Manage vendor contracts/SOWs, commercials, and performance against SLAs/OLAs.

Financials & Resourcing

• Own program budget, forecasting, variance analysis, and financial approvals.
• Plan and allocate capacity; build the right mix of in‑house and partner resources.

Risk, Compliance & Controls

• Embed regulatory and risk considerations in program design (KYC/AML, payments compliance, data privacy).
• Maintain audit‑ready documentation; ensure evidence for controls/testing is captured.

Execution Excellence

• Oversee cross‑workstream delivery (core banking, digital, payments, data/analytics, integrations).
• Ensure high‑quality deliverables: BRD/FSD, solution designs, test strategies, migration/rollout plans.
• Direct major cutovers, releases, and post‑implementation stabilization with defined success criteria.

PO Skills:

Product Vision & Strategy

• Define and own the product roadmap for payments, covering domestic, cross‑border, and real‑time payment services.
• Understand market trends, regulatory changes, and customer needs to shape product evolution.
• Identify opportunities to enhance payment efficiency, compliance, scalability, and customer experience.

Backlog Ownership & Requirements

• Own the product backlog, prioritize features based on business value, risk, and strategic alignment.
• Convert business needs into clear Epics, User Stories, and acceptance criteria for Agile squads.
• Conduct regular backlog refinement, ensuring requirements are understood and ready for development.
• Collaborate with BA/Architect teams to define functional and non-functional requirements.

Payments Domain Responsibilities

• Expertise across payment rails such as:
• SWIFT MT/MX, ISO 20022
• RTGS, NEFT, IMPS, UPI
• Cross-border payments, correspondent banking
• ACH/SEPA (if global payments context)
• Merchant payments, settlement/reconciliation flows
• Change management
• Define, validate, and oversee payment processing flows, routing logic, exception handling, and regulatory reporting.