Job Title:  Manager | CSAD-PM/BA | Bengaluru | Customer Strategy & Design

Technology & Transformation – Customer Strategy & Design(CS&D) 

Manager

What impact will you make?              

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

The team:

CS&D is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Digital  

Your work profile:

As a Manager in our CS&D Team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.) :

PM Skills:

Program Leadership & Strategy

• Define program vision, scope, objectives, and success metrics aligned with business strategy.
• Build multi‑year roadmaps, sequencing of projects/workstreams, and interdependency plans.
• Drive benefits realization (cost, revenue, risk reduction, CX), ensuring traceability to business cases.

Governance & Delivery Assurance

• Establish governance structures: SteerCo, Working Groups, RAID (Risks, Assumptions, Issues, Dependencies) management, change control.
• Create and manage integrated program plan, milestones, and critical paths across multiple vendors/teams.
• Ensure adherence to SDLC/Agile standards, regulatory/compliance checks, and internal audit requirements.

Stakeholder & Vendor Management

• Act as primary liaison between Business, Technology, Operations, Risk, Compliance, and external vendors/SIs.
• Lead executive updates, decision logs, and escalation management; influence outcomes with data and clear options.
• Manage vendor contracts/SOWs, commercials, and performance against SLAs/OLAs.

Financials & Resourcing

• Own program budget, forecasting, variance analysis, and financial approvals.
• Plan and allocate capacity; build the right mix of in‑house and partner resources.

Risk, Compliance & Controls

• Embed regulatory and risk considerations in program design (KYC/AML, payments compliance, data privacy).
• Maintain audit‑ready documentation; ensure evidence for controls/testing is captured.

Execution Excellence

• Oversee cross‑workstream delivery (core banking, digital, payments, data/analytics, integrations).
• Ensure high‑quality deliverables: BRD/FSD, solution designs, test strategies, migration/rollout plans.
• Direct major cutovers, releases, and post‑implementation stabilization with defined success criteria.

PO Skills:

Product Vision & Strategy

• Define and own the product roadmap for payments, covering domestic, cross‑border, and real‑time payment services.
• Understand market trends, regulatory changes, and customer needs to shape product evolution.
• Identify opportunities to enhance payment efficiency, compliance, scalability, and customer experience.

Backlog Ownership & Requirements

• Own the product backlog, prioritize features based on business value, risk, and strategic alignment.
• Convert business needs into clear Epics, User Stories, and acceptance criteria for Agile squads.
• Conduct regular backlog refinement, ensuring requirements are understood and ready for development.
• Collaborate with BA/Architect teams to define functional and non-functional requirements.

Payments Domain Responsibilities

• Expertise across payment rails such as:
• SWIFT MT/MX, ISO 20022
• RTGS, NEFT, IMPS, UPI
• Cross-border payments, correspondent banking
• ACH/SEPA (if global payments context)
• Merchant payments, settlement/reconciliation flows
• Change management
• Define, validate, and oversee payment processing flows, routing logic, exception handling, and regulatory reporting.

Educational Requirements:

• BTech/ BE/ MBA/ MCA