Job Title:  Manager | CSAD-PM/BA | Bengaluru | Customer Strategy & Design

 The team

        Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

         Your work profile

         As a Manager in our Customer Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

         Key skills required: 

• PM/ BA/PMO 

   

  Program Leadership & Strategy

  • Define program vision, scope, objectives, and success metrics aligned with business strategy.
  • Build multi‑year roadmaps, sequencing of projects/workstreams, and interdependency plans.
  • Drive benefits realization (cost, revenue, risk reduction, CX), ensuring traceability to business cases.

  Governance & Delivery Assurance

  • Establish governance structures: SteerCo, Working Groups, RAID (Risks, Assumptions, Issues, Dependencies) management, change control.
  • Create and manage integrated program plan, milestones, and critical paths across multiple vendors/teams.
  • Ensure adherence to SDLC/Agile standards, regulatory/compliance checks, and internal audit requirements.

  Stakeholder & Vendor Management

  • Act as primary liaison between Business, Technology, Operations, Risk, Compliance, and external vendors/SIs.
  • Lead executive updates, decision logs, and escalation management; influence outcomes with data and clear options.
  • Manage vendor contracts/SOWs, commercials, and performance against SLAs/OLAs.

  Financials & Resourcing

  • Own program budget, forecasting, variance analysis, and financial approvals.
  • Plan and allocate capacity; build the right mix of in‑house and partner resources.

  Risk, Compliance & Controls

  • Embed regulatory and risk considerations in program design (KYC/AML, payments compliance, data privacy).
  • Maintain audit‑ready documentation; ensure evidence for controls/testing is captured.

  Execution Excellence

  • Oversee cross‑workstream delivery (core banking, digital, payments, data/analytics, integrations).
  • Ensure high‑quality deliverables: BRD/FSD, solution designs, test strategies, migration/rollout plans.
  • Direct major cutovers, releases, and post‑implementation stabilization with defined success criteria.

  Product Vision & Strategy

  • Define and own the product roadmap for payments, covering domestic, cross‑border, and real‑time payment services.
  • Understand market trends, regulatory changes, and customer needs to shape product evolution.
  • Identify opportunities to enhance payment efficiency, compliance, scalability, and customer experience.
  • Cross-Functional Leadership: Partner with Scrum teams, UI/UX designers, risk, legal, and compliance officers.
  • Regulatory Alignment: Ensure all digital workflows and features meet banking security standards, eKYC guidelines, and regional financial regulations.

  Backlog Ownership & Requirements

  • Own the product backlog, prioritize features based on business value, risk, and strategic alignment.
  • Convert business needs into clear Epics, User Stories, and acceptance criteria for Agile squads.
  • Conduct regular backlog refinement, ensuring requirements are understood and ready for development.
  • Collaborate with BA/Architect teams to define functional and non-functional requirements.
  • Sprint Execution: Lead sprint planning, daily stand-ups, and user acceptance testing (UAT) to deliver functional release

   

• Level of Experience required:

   

  • 8-12 years

       Location and way of working:

• Base location: Bengaluru
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.