Job Title:  Manager | DMS - Custom Development | Bengaluru | Supply Chain & Network Operations

Manager | DMS - Custom Development | Bengaluru | Supply Chain & Network Operations

The team 

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P 

Your work profile 

We are seeking an experienced Transition Manager to lead large-scale Application Management Services (AMS) and Application Transition programs for enterprise clients. The role will be responsible for planning, governing, and executing end-to-end transitions while ensuring business continuity, operational readiness, stakeholder alignment, and seamless knowledge transfer.

The ideal candidate will have strong experience in Transition Management Office (TMO) setup, wave-based application transitions, governance, stakeholder management, knowledge transition, and service stabilization across complex application landscapes.

     Key Responsibilities

• Define and execute transition strategies, operating models, and wave-based transition roadmaps.
• Establish application selection and prioritization criteria based on business criticality, dependencies, complexity, and operational risk.
• Develop integrated transition plans, milestones, dependencies, and readiness checkpoints.
• Drive transition governance through structured stage gates and sign-off mechanisms.

• Establish and manage the Transition Management Office (TMO).
• Lead governance forums including Steering Committees, operational reviews, and executive status meetings.
• Manage RAID (Risks, Assumptions, Issues, Dependencies) and escalation processes.
• Track transition KPIs, maturity metrics, and executive dashboards.
• Lead application onboarding and transition activities across multiple waves.
• Ensure completion of knowledge transfer, access provisioning, documentation readiness, and operational handover.
• Validate transition readiness through shadow, reverse-shadow, and hypercare phases.
• Drive service stabilization and transition exit criteria achievement.
• Build trusted relationships and drive alignment across cross-functional teams.
• Manage communication plans, executive reporting, and stakeholder engagement activities.
• Facilitate decision-making and issue resolution across multiple workstreams.

• Coordinate internal delivery teams, SMEs, architects, and support resources.
• Manage resource planning, capacity forecasting, and transition staffing requirements.
• Identify and mitigate key-person dependencies and resource risks.
• Drive knowledge retention and cross-skilling initiatives.
• Identify opportunities to improve transition velocity, operational efficiency, and service maturity.
• Drive standardization, automation, and best practices across transition activities.
• Support transition maturity assessments and roadmap development toward target operating models.

      Key skills required:  

• 10–14 years of IT services experience with 5+ years managing application transitions or managed services transitions.
• Proven experience leading large-scale AMS, Application Support, or IT Outsourcing transitions.
• Strong understanding of transition lifecycle including KT, shadow/reverse-shadow, hypercare, and stabilization.
• Experience managing multi-application, multi-vendor, and geographically distributed teams.
• Strong governance, program management, and stakeholder management capabilities.
• Experience with service management frameworks such as ITIL.
• Strong communication and executive presentation skills.

• Experience in setting up and leading Transition Management Offices (TMO).
• Exposure to manufacturing, automotive, retail, consumer goods, or enterprise application landscapes.
• Experience with ServiceNow, Jira, Azure DevOps, or similar delivery and reporting tools.
• PMP, PRINCE2, ITIL, or equivalent certifications.
• Experience in digital transformation, AMS transformation, or global delivery models.