Job Title: Manager | High Radius | Bengaluru | Finance Transformation
Job Title: Manager – HighRadius AMS Services
Location: Open
Employment Type: Permanent
Experience Required: 5 to 8 years’ experience in HighRadius application maintenance
Job Summary:
We are looking for an experienced Manager – HighRadius AMS (Application Management Services) to lead the support, governance, and optimization of HighRadius solutions across the Order-to-Cash (O2C) process deployed at our clients. This role will oversee a small team ensuring high-quality service delivery, and partner with business stakeholders to drive continuous improvements in finance operations.
The ideal candidate brings a strong understanding of HighRadius modules, ERP integration, and O2C processes, combined with proven leadership skills and experience in managing AMS or support engagements.
Key Responsibilities:
- Application Support & Incident Management
- Serve as the escalation point of contact for HighRadius AMS support.
- Support team to monitor, troubleshoot, and resolve application incidents in a timely manner.
- Perform root-cause analysis of complex issues and ensure permanent fixes are implemented.
- Coordinate with HighRadius product support when escalations are required.
- Leadership & Team Management
- Lead and mentor a team of HighRadius AMS senior consultants / consultants / analysts.
- Define priorities, allocate work, and ensure SLAs and KPIs are met.
- Drive knowledge sharing, training, and professional development within the team.
- Service Delivery & Governance
- Oversee incident, problem, and change management processes for HighRadius applications.
- Monitor service performance, ensuring compliance with agreed SLAs.
- Establish governance frameworks for application stability and continuous improvement.
- Report regularly on AMS performance metrics to senior leadership.
- Stakeholder & Vendor Management
- Act as the primary liaison between business users, IT, and HighRadius vendor support.
- Manage escalations, ensuring timely resolution of high-impact issues.
- Partner with Finance and IT stakeholders to align system performance with business objectives.
- Enhancements & Configuration Management
- Ensure alignment of AMS strategy with broader IT and Finance transformation goals.
- Manage system configurations, enhancements, and minor development requests.
- Oversee periodic upgrades, patches, and release management activities.
- Collaborate with business stakeholders to gather requirements for new features.
- Document configuration changes and maintain version control.
- Integration & Process Optimization
- Ensure seamless integration of HighRadius with ERP systems (SAP, Oracle, etc.).
- Work with Finance/IT teams to streamline Invoice-to-Cash processes.
- Identify automation opportunities and recommend best practices for process efficiency.
- Conduct performance tuning to optimize application speed and accuracy.
- Governance, Compliance & Reporting
- Ensure compliance with IT security, audit, and financial controls.
- Track and report on AMS service metrics (incidents, SLAs, enhancements delivered).
- Maintain accurate documentation of incidents, solutions, and changes.
- Support continuous improvement initiatives in system governance and reporting.
Skills and Qualifications:
· Master’s degree in information technology, Computer Science, Finance, Accounting, or related field.
- 8+ years of overall IT/Finance technology experience, with at least 4+ years in HighRadius or maintenance roles / projects
- Strong knowledge of HighRadius modules (Cash Application, Collections, Credit, Deductions).
- Experience managing large scale HighRadius implementation projects along with integration with ERP systems (SAP, Oracle, etc.)
- Significant exposure to automation, AI/RPA, or analytics within HighRadius.
- Proven experience in leading teams, managing vendors, and handling escalations.
- Strong problem-solving and analytical skills with attention to detail.
- Excellent communication and stakeholder management skills.
Why Join Us?
- Innovative Environment – Lead a forward-thinking team leveraging HighRadius and advanced automation to transform finance operations.
- Impactful Role – Your expertise will directly influence business-critical Order-to-Cash processes and drive measurable efficiency gains at the client.
- Collaborative Culture – Work with a dynamic team where ideas are valued, and contributions are recognized.
- Stability with Flexibility – Enjoy the security of working with a growing organization while benefiting from flexible work arrangements.
- Global Exposure – Gain experience supporting international projects and interacting with diverse stakeholders across regions.