Job Title:  Manager | Identity and Access Management | Bengaluru | Engineering

Job Description: 

 Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

Key Responsibilities:

Windows Server & Clustering Management (Primary Focus)

• Windows, Clustering, Patching, AD, DNS, OVM, Vmware, Azure

• Lead design, implementation, and administration of Windows Server Failover Clusters (WSFC) for high availability of critical applications (Hyper-V clusters, file clusters, SQL clusters, etc.).

• Monitor cluster health, quorum configurations, failover operations, and performance tuning.

• Perform incident management and troubleshooting for cluster failures, node issues, heartbeat/configuration issues, and failover behaviors. Core Windows Infrastructure Operations

• Manage Windows Server environments (2012/2016/2019/2022) including installation, upgrades, performance monitoring, and troubleshooting.

• Oversee Active Directory administration including domain controllers, replication, FSMO roles, Group Policy, OU management, and identity lifecycle operations.

• Ensure smooth operations of core services — DNS, DHCP, DFS, NPS, Certificate Services, f ile & print services.

• Lead capacity planning, resource allocation, and performance optimization for server and domain workloads. Patching & Compliance

• Drive Windows patching cycles including monthly patching schedules, testing, deployment validation, and exception management.

• Manage WSUS/SCCM or other patch automation tools for large-scale deployments.

• Ensure compliance with security baselines, vulnerability remediation, and audit requirements. Operations, Incident & Problem Management

• Lead L2/L3 escalations for Windows/AD/Cluster incidents; ensure timely RCA, resolution, and documentation.

• Oversee backup/restore operations, DR readiness, and health checks for domain controllers and cluster nodes.

• Manage service tickets, SLA tracking, and continual improvement of processes based on ITIL practices. Leadership & Team Management

• Lead, mentor, and guide a team of Windows administrators and support engineers.

 • Develop SOPs, best practices, technical guidance, and skill development plans for team members.

 • Collaborate with cross-functional teams — network, virtualization, security, apps, cloud — for integrated infrastructure operations.

• Support project delivery including migrations, upgrades, automation initiatives, and capacity expansion. Automation & Modernization

• Contribute to PowerShell scripting, automation of operational tasks, and dashboard/report creation.

• Support modernization initiatives such as AD hardening, cluster migrations, OS upgrades, and hybrid cloud integrations. Required Qualifications

• 8+ years of hands-on experience in Windows Server administration and infrastructure operations.

• Strong expertise in Windows Failover Clustering — configuration, troubleshooting, quorum, storage, and HA best practices.

• Deep understanding of Active Directory, security policies, GPOs, domain replication, and identity lifecycle.

• Strong working knowledge of DNS, DHCP, DFS, and core Windows infrastructure services.

• Experience with patching tools such as WSUS, SCCM, or third-party solutions.

• Hands-on experience with virtualization technologies (Hyper-V, VMware) and basic networking concepts.

• Familiarity with backup/DR tools and Windows security hardening standards.

• Strong analytical skills with the ability to lead complex incident troubleshooting.

• Experience working within ITIL-based environments (Incident, Change, Problem).

Good to have

• PowerShell scripting for automation and operational efficiency.

• Exposure to hybrid AD / Azure AD / cloud identity solutions.

• Experience with enterprise configuration tools (SCCM/Intune).

• Knowledge of certificate services, PKI, and domain security frameworks.

• Relevant certifications such as MCSA / MCSE, Microsoft Certified: Windows Server Hybrid Administrator, ITIL Foundation.  to have

The team
The Team strategic growth team serves as a central pillar driving growth and transformation within Deloitte, spanning several business lines and various technology functions.  We are established as a centralized team collaborating across consulting, implementation, and operation to maintain and enhance client value offerings and services. We innovate conventional approaches, leveraging Deloitte technology, differentiated domain expertise, intellectual property, talent, and capacity to embed continuous advantage and deliver enhanced business value.

In this team, our focus is on catering to the unique needs and preferences of clients in the South Asia region. Your role within this dynamic team is essential for establishing networks and relationships across the client stakeholder ecosystem and ensuring service fulfillment. Additionally, you will collaborate closely with other Deloitte leadership and stakeholders dedicated to the client. Your contributions will involve nurturing new and existing relationships, supporting presales life cycles, and playing a pivotal role in driving the success of Deloitte business growth for the specific client.

You will be part of a global organization that is making a measurable impact that matters every day.

Your work profile

We are seeking an experienced Wintel Lead to manage and oversee the enterprise Windows infrastructure environment across multiple data centers and hybrid IT setups. This is a manager level, hands-on technical leadership role responsible for ensuring availability, performance, security, and lifecycle management of Windows Server environments and related core services. The ideal candidate brings strong technical depth in Windows Server administration, Failover Clustering, Active Directory, and infrastructure services (DNS, DHCP, Group Policy), along with leadership capabilities to guide an operations team, drive best practices, and lead modernization initiatives.

Desired qualifications

• Microsoft certifications (MCSA / MCSE / Azure Administrator / Windows Server Hybrid Administrator).

• Experience in Managed Services or large enterprise infrastructure environments.

• Understanding of security frameworks, endpoint protection, and compliance standards. ave

Location and way of working

• Base location: Bangalore/Hyderabad
• This profile involves frequent travelling to client locations
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

Your role as a leader

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, leaders across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose
• Agile - Achieving high-quality results through collaboration and Team unity
• Skilled at building diverse capability - Developing diverse capabilities for the future
• Persuasive / Influencing - Persuading and influencing stakeholders
• Collaborating - Partnering to build new solutions
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. 

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us                                                                                                                 

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.  

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.