Job Title:  Manager | Regulatory Compliance | Bengaluru | Sustainability & Emerging Assurance

You will:

• Execute control testing and assurance reviews across key technology domains such as user access management, privileged access, change management, patching, backup and recovery, incident and problem management, and database operations.
• Maintain and monitor patching, configuration, and inventory trackers within ServiceNow, ensuring accuracy and completeness.
• Review system hardening configurations against approved standards and generate compliance and deviation reports.
• Analyse operational artefacts including access logs, review reports, change tickets, incident records, backup reports, approvals, and exception trackers to evaluate control effectiveness.
• Identify control gaps, recurring issues, and compliance deviations; document findings with root cause analysis and remediation plans.
• Support continuous compliance monitoring by tracking trends, control indicators, open findings, and remediation status.
• Validate adherence to internal policies, SOPs, and regulatory requirements, especially RBI guidelines.
• Maintain audit-ready documentation and evidence repositories for internal, external, and regulatory audits.
• Support RBI and other audits through evidence collation, response preparation, and issue closure activities.
• Develop dashboards, MIS reports, KRIs/KPIs, and management summaries for stakeholders.
• Collaborate with cross-functional teams (infrastructure, database, application, security, service management) to ensure timely remediation.
• Use SQL, Excel, and reporting tools to analyse control performance and support reporting activities.

Responsibilities:

• Perform technology control assurance and compliance monitoring across banking IT environments.
• Track, validate, and report on control effectiveness and operational compliance.
• Ensure completeness and accuracy of ServiceNow records (incidents, changes, CMDB, patching, inventory).
• Assess adherence to change management, incident/problem management, and patch/configuration standards.
• Evaluate audit evidence, identify deficiencies, and track remediation progress.
• Prepare and maintain documentation for audits and regulatory reviews.
• Produce periodic reports and insights for management decision-making.
• Engage with stakeholders to ensure alignment with compliance and assurance objectives.

Qualifications:

• 8+ years of experience in ITGC, IT audit, technology risk, compliance monitoring, or control testing.
• Experience in banking or financial services, preferably within Indian banking.
• Strong understanding of change management, incident/problem management, and patch/configuration controls.
• Hands-on experience reviewing logs, tickets, reports, and approvals for assurance purposes.
• Proven ability to identify, document, and track audit findings and remediation actions.
• Experience supporting internal audits, external audits, and regulatory (RBI) assessments.
• Proficiency in Excel, with exposure to Power BI, Tableau, or similar tools.
• Strong analytical, documentation, communication, and stakeholder management skills.
• Familiarity with ServiceNow (incident, change, problem, CMDB, patching).
• Understanding of data security and privacy controls.
• Relevant certifications (CISA, CRISC, ISO 27001 Lead Auditor/Implementer) are preferred.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field