Job Title:  Manager | SAP CRM | Bengaluru | SAP

Job Summary:

As a Manager specializing in SAP CRM and Partner Relationship Management (PRM), you will lead end-to-end implementations and optimizations combining both technical and functional expertise. You will bridge the gap between business needs and technical solutions, guiding teams to deliver scalable SAP CRM/PRM solutions that enhance customer engagement and partner collaboration.

Key Responsibilities:

• Lead SAP CRM and PRM project delivery, including requirements gathering, system design, configuration, development, testing, and deployment.
• Act as a techno-functional expert, translating business processes into technical requirements and vice versa.
• Design and implement SAP CRM functionalities including Sales, Marketing, Service, and Partner Management modules.
• Oversee integration of SAP CRM/PRM with other SAP modules (ECC, S/4HANA, SD, MM) and third-party systems.
• Manage and mentor a team of functional and technical consultants.
• Collaborate with clients and stakeholders to understand business objectives and recommend best-fit SAP CRM/PRM solutions.
• Lead workshops, training, and change management initiatives.
• Troubleshoot and resolve complex functional and technical issues.
• Support pre-sales activities, including solution demonstrations and proposal preparation.
• Stay current with SAP CRM/PRM product roadmap, new features, and industry trends.

Qualifications and Skills:

• Bachelor’s or Master’s degree in Business Administration, Computer Science, or related field.
• 7+ years of experience in SAP CRM and/or PRM implementation and support.
• Strong functional knowledge of SAP CRM modules (Sales, Marketing, Service) and PRM.
• Hands-on technical experience in SAP CRM configuration, middleware, workflows, and integration.
• Familiarity with SAP Cloud Platform and SAP C/4HANA suite is a plus.
• Proven experience managing end-to-end project delivery and consulting engagements.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work in a client-facing role and lead cross-functional teams.
• SAP certifications in CRM or related areas are advantageous.

Preferred:

• Experience with SAP S/4HANA and SAP CX (Customer Experience) solutions.
• Prior consulting experience with Big Four or global professional services firms.
• Knowledge of industry-specific CRM/PRM use cases (e.g., Manufacturing, Retail, Telecom).
• Familiarity with Agile delivery methodologies.