Job Title:  Manager | Service Now BA | Bengaluru | Regulatory & Financial Risk

Senior Business Analyst Service Now – Job Description

Role Snippet:

• Job Title: Senior Business Analyst Service Now
• Experience: 7-14 years
• Comms: Strong verbal and written comms – this is a must-have requirement

Project Overview: This program is part of a wider team focused on strategic execution and change management. The team drives change with operations knowledge and network, and work hand in hand with the business and delivery partners globally to lead, manage and deliver the digital transformation goals. Team adopts a structured approach and offer several value-add services from ideation, initiation, right through execution and closure.

Key Activities

• End to end delivery ownership of prioritized backlog including requirements gathering, user stories, solution design (in collaboration with Ops, Change and IT), support the testing and implementation into the Operations line teams. 
• Partner with stakeholders across Operations, Change and IT to ensure collaborative engagement and orchestrate execution across the entire delivery value chain.
• Requirements Gathering: Collaborate with stakeholders to elicit and document clear, concise, and comprehensive business/user requirements.
• User Story Development: Translate business requirements into actionable user stories with clear acceptance criteria in a BDD format.
• Facilitation: Organize and facilitate requirements workshops and user story grooming sessions.
• Communication: Serve as a liaison between business/operations stakeholders and development PODs to ensure mutual understanding of requirements and priorities.
• Analysis: Analyze and prioritize user stories based on business value, technical complexity, and other factors. Analyze the end-to-end operational processes with a data driven lens to streamline and improve the workflows.
• Solution Design: Actively contribute to the solution design of the workflow platform to ensure the enhancements and features are delivering the intended business outcomes with minimal technical debt.
• Testing Support: Assist in defining acceptance and validation criteria to ensure delivered solutions meet business requirements.
• Data Analysis & Insights: Work with engineers, architects and BAs to design data models, workflows and integration solutions that support and enable data centric decision making. Perform detailed data analysis including data profiling and mapping. Translate complex data into actionable insights and recommendations for stakeholders.
• Documentation: Maintain comprehensive documentation of business requirements, user stories, process flows, and other relevant artifacts.
• Risk Management: Identify and communicate project risks and issues; propose solutions and mitigation strategies as needed.
• Manage external vendor relationship where appropriate.
• Contribute to the workflow orchestration roadmap planning.

Skills & Experience:

• Proven track record and strong experience as a Business or Data Analyst in Agile environments
• Strong understanding of data models, data integration and database design concepts
• Experience of working on ServiceNow workflow solutions and awareness of ServiceNow workflow features is essential.
• Strong knowledge of Securities Services Middle and Back Office including Fund Services, and Cash Securities; operations as a function, asset classes, products, industry wide systems and processes.
• Experience of being involved in and managed successful delivery of large and complex operational change from initiation to deployment.
• Strong understanding of Agile methodologies (Scrum, Kanban, etc.) and best practices.
• Strong written and verbal communication skills and experience in influencing a senior set of sponsors and stakeholders.
• Excellent communication and interpersonal skills to facilitate discussions and negotiate mutually agreeable outcomes.
• Analytical mindset with strong problem-solving skills and ability to connect data capabilities with business goals.
• Experience with requirements management tools (e.g., JIRA, Confluence, MS Visio) and Agile project management tools.
• Good understanding of operational risk frameworks, including non-financial risk.
• Experience in leveraging available and emerging best in class technologies to benefit the wider change agenda and tenacity to find solutions to complex problems.