Job Title:  Manager | ServiceNow Developer - ITOM / ITAM / GRC | Bengaluru | ServiceNow

Key Responsibilities:

·      Gather, analyze, and translate business and compliance requirements into ServiceNow GRC/IRM solutions

·      Configure, customize, and enhance ServiceNow GRC modules, including:

o   Risk Management

o   Policy and Compliance Management

o   Issue Management

o   Vendor / Third‑Party Risk Management

o   Audit Management (as applicable)

·      Configure risk statements, risk registers, controls, assertions, indicators, and scoring methodologies

·      Design and configure control assessments, risk assessments, issue remediation workflows, and exception management

·      Develop workflows and automation using Flow Designer for:

o   Risk and control assessments

o   Issue identification, remediation, and closure

o   Policy acknowledgments and compliance attestations

o   Configure and maintain policy lifecycle management, including policy creation, review, approval, and attestation

·      Integrate ServiceNow GRC with ITSM, ITOM, HR, and third‑party systems using REST APIs

·      Configure dashboards, reports, and KPIs for risk posture, compliance status, and executive

visibility

·      Support L2/L3 production issues, including workflow failures, data inconsistencies, access issues, and performance concerns

·      Assist in instance upgrades, update set migrations, UAT, and release deployments

·      Develop and maintain technical documentation, compliance runbooks, and design artifacts

·      Ensure solutions align with regulatory frameworks (ISO, SOC, SOX, GDPR, HIPAA, etc.) and enterprise governance standards

·      Collaborate with risk, compliance, audit, legal, and IT stakeholders to drive platform adoption and continuous improvement