Job Title:  Manager | ServiceNow Developer - ITOM / ITAM / GRC | Bengaluru | ServiceNow

Key Responsibilities:

Gather, analyze, and document business and technical requirements related to Event Management and IT Operations

Configure, customize, and enhance ServiceNow Event Management capabilities, including: Event ingestion and normalization

Alert management and deduplication

Correlation rules and policies

Integrate ServiceNow Event Management with third-party monitoring and observability tools (e.g., infrastructure, network, cloud, APM tools) using REST APIs, event connectors, and MID Servers

Design and implement alert correlation strategies to reduce event noise and enable actionable alerts

Configure Incident and Change integrations to enable automated ticket creation and lifecycle management from alerts

Develop automation using Flow Designer for: Automated incident creation and updates

Alert remediation and recovery workflows

CI and service impact updates

Work closely with CMDB and Service Mapping teams to ensure accurate CI and service context for events and alerts

Tune and optimize Event Management rules to improve performance, scalability, and accuracy

Provide L2/L3 production support, troubleshooting: Event ingestion failures

Alert correlation issues

MID Server and integration problems

Performance and alert latency issues

Assist in ServiceNow upgrades, update set migrations, testing, and production deployments

Create and maintain technical documentation, configuration guides, and operational runbooks

Ensure implementations align with ServiceNow best practices, governance models, and ITIL standards

Collaborate with infrastructure, network, cloud, and operations teams to drive adoption and continuous improvement