Job Title:  Manager | Site Reliability Engineering | Bengaluru | Engineering | Hybrid Cloud Engineering

SRE Operations Lead | Engineering, AI & Data | Site Reliability Engineering (SRE)

Location: Open / As per Business Requirement

The team

Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth. Learn more about Engineering, AI and Data

Your work profile

• Lead the design and implementation of SRE-led operating models for enterprise clients.
• Assess current operational challenges and define practical strategies for service reliability and operational excellence.
• Develop target operating models covering governance, organizational structure, roles and responsibilities, and operational processes.
• Drive the adoption of SRE principles, reliability engineering practices, and service management frameworks.
• Define and implement incident, problem, change, and operational readiness processes.
• Establish reliability metrics, service level indicators (SLIs), service level objectives (SLOs), and continual improvement frameworks.
• Provide strategic leadership during operational transformation and transition programs.
• Collaborate with client stakeholders to align business objectives with IT operations and reliability goals.
• Facilitate operational governance forums and drive performance reviews across technology teams.
• Identify operational risks and implement mitigation strategies to improve service stability and customer experience.
• Mentor operations, engineering, and service management teams on SRE best practices and modern operating models.
• Support large-scale transformation initiatives focused on automation, observability, resilience, and operational maturity.

Key skills required

• 8+ years of experience in IT Operations, SRE, Infrastructure Management, or Service Management leadership roles.
• Strong understanding of Site Reliability Engineering (SRE) principles and reliability-focused operating models.
• Proven experience in IT Operations transformation and operating model design.
• Experience with Incident Management, Problem Management, Change Management, and Operational Readiness processes.
• Knowledge of Service Management frameworks such as ITIL and modern reliability engineering practices.
• Strong stakeholder management, consulting, and organizational transformation experience.
• Experience defining and tracking SLI, SLO, SLA, availability, and operational performance metrics.
• Strong understanding of observability, monitoring, automation, and platform operations.
• Experience leading transition and transformation programs across large enterprise environments.
• Ability to communicate complex operational concepts to both business and technical stakeholders.
• Excellent leadership, facilitation, presentation, and problem-solving skills.