Job Title:  Presales Solution Architect | Operations Support & RFP Management | Bangalore | Engineering | Hybrid

Senior Manager | Engineering, AI & Data – Engineering | Presales Solution Architect

   Location:  Bangalore

The team

Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth. Learn more about Engineering, AI and Data

Your work profile

We are seeking an experienced Presales Solution Architect to lead solution design, managed services proposals, and RFP/RFI responses for Operations Support engagements. The individual will partner with sales, delivery, engineering, and customer stakeholders to develop competitive, scalable, and cost-effective solutions that align with client business objectives.

Presales & Solutioning

• Engage with sales teams and customers to understand business requirements and operational challenges.
• Design end-to-end managed service and operations support solutions.
• Develop service delivery models, operating procedures, support structures, and transition plans.
• Create solution architectures covering people, process, technology, governance, and SLAs.
• Conduct client workshops, discovery sessions, and solution presentations.

RFP/RFI/RFQ Management

• Lead end-to-end response management for RFPs, RFIs, and RFQs.
• Analyze customer requirements and compliance criteria.
• Coordinate with SMEs, delivery teams, finance, legal, and operations to prepare winning responses.
• Develop technical, operational, and commercial sections of proposals.
• Ensure proposal quality, compliance, and timely submission.
• Maintain reusable proposal assets, templates, and knowledge repositories.

Operations Support Design

• Define support models including L1, L2, and L3 structures.
• Establish SLAs, KPIs, governance frameworks, and escalation processes.
• Design service management processes aligned with ITIL best practices.
• Develop staffing plans, shift models, support coverage, and capacity planning approaches.
• Create continuous improvement and automation roadmaps.

Key Skills Required

• Work with finance and delivery teams on effort estimation and pricing.
• Build resource models and operational cost structures.
• Support deal reviews, margin optimization, and risk assessment.
• Collaborate with sales, account teams, delivery managers, architects, and leadership.

• Present solutions to customer executives and technical stakeholders.
• Act as a trusted advisor during bid pursuits and solution discussions

• 8+ years of experience in Presales, Solution Architecture, Managed Services, or Operations Support.
• Proven experience managing large-scale RFP/RFI/RFQ responses.
• Strong understanding of IT Operations, Service Management, and Managed Services.
• Experience with ITIL, operational governance, and service transition frameworks.
• Excellent presentation, proposal writing, and communication skills.
• Education-Any Bachelors