Job Title:  Presales Solution Architect | Operations Support & RFP Management | Bengalore | Engineering | Hybrid

Presales Solution Architect - Operations Support & RFP Management | Bangalore 

Position Summary

We are seeking an experienced Presales Solution Architect to lead solution design, managed services proposals, and RFP/RFI responses for Operations Support engagements. The individual will partner with sales, delivery, engineering, and customer stakeholders to develop competitive, scalable, and cost-effective solutions that align with client business objectives.

Key Responsibilities

Presales & Solutioning

• Engage with sales teams and customers to understand business requirements and operational challenges.
• Design end-to-end managed service and operations support solutions.
• Develop service delivery models, operating procedures, support structures, and transition plans.
• Create solution architectures covering people, process, technology, governance, and SLAs.
• Conduct client workshops, discovery sessions, and solution presentations.

RFP/RFI/RFQ Management

• Lead end-to-end response management for RFPs, RFIs, and RFQs.
• Analyze customer requirements and compliance criteria.
• Coordinate with SMEs, delivery teams, finance, legal, and operations to prepare winning responses.
• Develop technical, operational, and commercial sections of proposals.
• Ensure proposal quality, compliance, and timely submission.
• Maintain reusable proposal assets, templates, and knowledge repositories.

Operations Support Design

• Define support models including L1, L2, and L3 structures.
• Establish SLAs, KPIs, governance frameworks, and escalation processes.
• Design service management processes aligned with ITIL best practices.
• Develop staffing plans, shift models, support coverage, and capacity planning approaches.
• Create continuous improvement and automation roadmaps.

Costing & Commercial Support

• Work with finance and delivery teams on effort estimation and pricing.
• Build resource models and operational cost structures.
• Support deal reviews, margin optimization, and risk assessment.

Stakeholder Management

• Collaborate with sales, account teams, delivery managers, architects, and leadership.
• Present solutions to customer executives and technical stakeholders.
• Act as a trusted advisor during bid pursuits and solution discussions.

Required Qualifications

• 8+ years of experience in Presales, Solution Architecture, Managed Services, or Operations Support.
• Proven experience managing large-scale RFP/RFI/RFQ responses.
• Strong understanding of IT Operations, Service Management, and Managed Services.
• Experience with ITIL, operational governance, and service transition frameworks.
• Excellent presentation, proposal writing, and communication skills.