Job Title: Senior Associate | Others | Bengaluru | Engineering as a Service/ Operate
JOB DESCRIPTION
Job Title:
Sr Product Software Engineer I, Reliability Platforms
Location:
Bangalore
Outer Ring Road
Bangalore, 10, India
Date:
Reason:
Open Role
Job Family:
Product Software Engineering
Full-Time/Part-Time:
Full-Time
Job Level:
P3
FLSA (Exempt/Non-Exempt):
Exempt
JOB DESCRIPTION
Job Summary:
Describe what the person will do in the role - how he/she will impact the organization.
As Sr Product Software Engineer I, Reliability Platforms, you will build and own services withinthe traffic, compute, and streaming platform layers production systems, and develop the reliability tooling that keeps those systems dependable at global scale.
You will be part of an organization made up of three complementary teams.
-Technical Operations is responsible for production readiness and service onboarding, alert response and first-line eyes-on-glass monitoring, defining alerts and thresholds, escalation management, backend capacity management and load testing, and third-layer support for technically complex customer issues.
-Reliability Platforms is responsible for the traffic, compute, and streaming platform layers, and for the reliability tooling that engineers reliability, resiliency, and self-healing into our production services and automates operational processes.
-Observability & Platform is responsible for telemetry, instrumentation, and alerting standards, for the internal self-service tooling and automation platforms that enable teams across the organization to deploy, detect, alert, and mitigate in our AWS environments with reliability and velocity, and for the operational data, reliability reporting, and anomaly detection that make those platforms smarter over time.
You must understand the demands of managing 24x7 applications at a large scale with well-defined operational objectives. You bring hands-on expertise across AWS, systems programming, the software development lifecycle, incident response and management, and observability tooling such as Datadog, CloudWatch, and Grafana. Within Reliability Platforms you will own services end to end, mentor engineers, take technical direction from the Lead Product Software Engineer, and partner with Technical Operations to automate away operational toil. You will report to the Director, Product Software Engineering.
Responsibilities and Duties of the Role:
Summarize job responsibilities, core deliverables and major duties. What is required for the position to exist?
-Focus on major areas of work, typically 20% or more of role
% of Time
April 2025
JOB DESCRIPTION
•Design, build, and own services and automation within the traffic, compute,and streaming platform layers, engineering reliability, resiliency, and self-healing behavior into production services
35%
•Implement and improve SLO measurement, error budget reporting, and reliability tooling used by engineering teams
20%
•Build and maintain safe deployment pipelines using reliable deployment strategies such as canary and blue/green
15%
•Contribute to automated testing coverage for platform services, including unit, integration, performance, and chaos testing
15%
•Participate in the on-call rotation and lead incident response and blameless post-incident reviews for owned services
10%
•Mentor engineers, contribute to design and code review practices, and partner with technical operations to automate away operational toil
5%
Required Education, Experience/Skills/Training:
Minimum and Preferred. Inclusive of Licenses/Certs (include functional experience as well as behavioral attributesand/or leadership capabilities)Basic Qualifications
•5+ years of professional software engineering experience with large scale, distributed,highly reliable systems, including their development, operations, and on-call support
•Experience with Java, Python, Rust, Go, or other systems programming languages; youwrite production-quality code, not just scripts
•Hands-on experience with Terraform, Kubernetes, Docker, and immutable infrastructure patterns
•Experience deploying and running AWS-based solutions and familiarity with tools suchas IAM, CloudWatch, EC2, EKS, Kinesis, DynamoDB, ElastiCache, Lambda, and S3
•Experience with CI/CD tooling such as Jenkins, GitHub Actions, GitLab CI, or Spinnaker,and reliable deployment strategies such as canary and blue/green
•Experience with automated testing at different levels, including unit, integration, functional, and performance testing
•Experience with observability tooling such as Datadog, Prometheus, CloudWatch, or Grafana, including instrumenting services and tuning alerts
•Clear, succinct written and verbal communication with technical and non-technical stakeholders, and a practical, collaborative approach when working with engineersPreferred Qualifications
•Experience with data, streaming data, and analytics ecosystems such as Kafka, Flink, or Kinesis
•Experience with chaos testing frameworks and resilience engineering practices
•Experience developing APIs and designing database schemas
•Experience working with GenAI, LLMs, or agents, and leveraging AI as a productivity multiplier
April 2025
JOB DESCRIPTION
•Experience with capacity management, load testing, and performance tuning for high-traffic services
•AWS certificationsRequired Education
•Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or a comparable field of study, or equivalent training or work experience