Job Title:  Senior Consultant | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

Job Title: Consultant / Senior Consultant – Manhattan OMS

Service Line: Supply Chain & Operations / Digital Commerce

Experience:

• Consultant: 4+ years
• Senior Consultant: 7+ years
• Location: Bangalore/ Gurgaon/ Noida

Role Overview

As part of our Supply Chain & Digital Commerce practice, you will work on large-scale Order Management System (OMS) transformation programs, leveraging Manhattan OMS (Active Omni / DOM) to enable seamless omnichannel order orchestration. You will contribute to solution design, implementation, and support while collaborating with cross-functional and global teams.

Key Responsibilities

• Deliver end-to-end Manhattan OMS implementations including design, configuration, development, and testing
• Work closely with clients to understand business requirements and translate them into scalable OMS solutions
• Configure and customize Manhattan Active Omni / DOM modules across order capture, promising, fulfillment, and returns
• Develop and integrate APIs/services with enterprise systems (ERP, WMS, eCommerce platforms)
• Support cutover, go-live, and hypercare activities
• Provide L2/L3 support, including incident resolution, RCA, and performance optimization
• Contribute to solution architecture, design documentation, and best practices
• Participate in Agile delivery models, including sprint planning, stand-ups, and retrospectives

Required Skills & Experience

• Hands-on experience with Manhattan OMS (MAO/DOM) implementations
• Strong understanding of omnichannel retail and order management processes
• Technical expertise in Java, Spring, REST/SOAP APIs, XML/JSON
• Experience with system integrations and middleware frameworks
• Exposure to Agile methodologies and tools (JIRA, etc.)
• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Experience in retail, eCommerce, or supply chain transformation programs
• Knowledge of cloud platforms (Azure/AWS) and microservices architecture
• Familiarity with CI/CD pipelines and DevOps practices
• Understanding of end-to-end supply chain systems (OMS, WMS, TMS, ERP)

Role Expectations

Consultant

• Execute assigned modules independently with guidance
• Deliver high-quality configurations, development, and defect resolution
• Collaborate effectively within project teams

Senior Consultant

• Lead functional/technical workstreams within OMS programs
• Drive client discussions, solution design, and decision-making
• Mentor junior team members and ensure delivery quality
• Manage critical issues, risks, and stakeholder expectations

Professional Attributes

• Strong client-facing and stakeholder management skills
• Ability to work in a fast-paced, global delivery environment
• Proactive mindset with focus on quality and innovation
• Excellent communication and presentation skills

Skills

• Manhattan OMS: Delivering scalable omnichannel OMS solutions using Manhattan Active Omni/DOM
• OMS Transformation: Enabling end-to-end order lifecycle orchestration across retail ecosystems
• Integration & APIs: Designing and implementing enterprise-grade OMS integrations
• Consulting & Delivery: Driving client engagements and solution delivery in Agile environments