Job Title:  Senior Consultant | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• Monitor and support Azure Integration Services environments, including Logic Apps, API Management (APIM), Service Bus, Event Grid, and Azure Functions.
• Provide L2/L3 support for integration applications and APIs.
• Troubleshoot and resolve production incidents within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Monitor application health using Azure Monitor, Log Analytics, and Application Insights.
• Manage and resolve message processing failures, API errors, connectivity issues, and workflow failures.
• Coordinate with development, infrastructure, and business teams during incident resolution.
• Participate in on-call support and rotational shifts to ensure 24x7 availability.
• Create and maintain support documentation, runbooks, and knowledge articles.
• Support deployment activities and post-release validation.

Key skills required

• 5 years of experience in Application Support, Production Support, or Azure Support roles.
• Hands-on experience with Azure Logic Apps, Azure API Management, Azure Service Bus, Azure Functions, Event Grid/Event Hub, Azure Storage Accounts
• Experience with monitoring tools such as: Azure Monitor, Log Analytics, Application Insights
• Understanding of REST APIs, JSON, XML, and Web Services.
• Experience in incident, problem, and change management processes.
• Knowledge of Azure DevOps, CI/CD pipelines, and Git.
• Familiarity with ITIL processes and service management tools such as ServiceNow & JIRA.