Job Title:  Senior Consultant | Business Process | Bengaluru | Customer Strategy & Design

End User Services – Application Integration & Governance: Job Descriptions

Software Integration and Change Management Coordinator: End User Services – Application Integration & Governance

•           Consultant specialized in Change Management, managing the lifecycle of all changes, process improvement and enabling changes to be made with minimum disruption to IT services

•           Strong ability to identify and develop change strategies and monitor efficacy of changes, with training in organizational change management approaches

•           Solid understanding of the software delivery lifecycle and Windows Operating systems

•           Attend Change Approval Board (CAB) and Emergency CAB approval meetings

•           Understand application packaging processes covering AppV, Numecent and MSI's

•           Technical experience with GITLAB, SDLC, SharePoint and PowerBI reporting

•           Define and measure change metrics (KPI) and monitor change progress

•           Consult and coach project/operational teams

•           Suggest process improvements for smooth deployment of changes by focusing on minimizing risks, reducing effort and costs

•           Inquisitive, able to challenge effectively and manage conflicting stakeholder needs

•           Excellent written and verbal communication skills

UAT -

ability to solve complex issues, good at problem statement analysis and solution design thinking

• ability to deliver under pressure whilst maintaining quality, skilled in technical troubleshooting over a range of disciplines

• drive service improvements and automation of the packaging process

• an excellent communicator, with good interpersonal skills

• Define workarounds for known errors and initiate process improvements

• Troubleshooting Skills and maintain a knowledge database

• Effectively deliver quality application packaging solutions to our global line of business clients.

• Operate our service against a defined set of SLA's

• Be part of the team delivering daily business, project or migration services.

• Troubleshoot issues quickly and present technical solutions