Job Title:  Senior Consultant | DMS - OEM Platforms | Bengaluru | Supply Chain & Network Operations

Job Title: CONTACT PLM Support Engineer

Location: Bangalore

Experience: 6-9 years

Mode: Work From Office

Job Summary:

We are seeking a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems. The role involves managing system performance, troubleshooting issues, and ensuring adherence to SLAs through a structured support matrix to deliver reliable and efficient PLM services.

Key Responsibilities:

·      Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.

·      Collaborate with development and infrastructure teams to escalate and resolve complex technical issues.

·      Monitor system health, performance, and implement preventive maintenance to reduce downtime.

·      Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.

·      Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.

·      Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.

·      Participate in software upgrades, patch deployments, and testing to ensure system stability.

·      Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

·      Strong knowledge of PLM concepts, workflows, and business processes.

·      Bachelor’s degree in Engineering, Computer Science, or related field.

·      Proficiency in troubleshooting application and database issues related to PLM software.

·      Excellent communication and interpersonal skills for collaborating with technical teams and end-users.

·      Ability to work under pressure and manage multiple support requests effectively.

·      Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.

·      Strong analytical and problem-solving skills.

·      Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.

·      Ability to work independently and as part of a team in a fast-paced environment.