Job Title:  Senior Consultant | IT Operational Management | Hyderabad | ServiceNow

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Senior Consultant | IT Operations Management | Hyderabad | ServiceNow

·       Job requisition ID: 104847

·       Location: Hyderabad/Bengaluru

·       Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

·       Lead design, development, and implementation of ServiceNow IT Operations Management (ITOM) solutions, including Discovery, Service Mapping, Event Management, and CMDB integrations.

·       Configure and manage Horizontal Discovery, Cloud Discovery, and MID Servers to ensure accurate infrastructure visibility and CI population. 

·       Develop and enhance custom discovery patterns, probes, and sensors for servers, network devices, cloud resources, databases, and applications. 

·       Analyze discovery issues including stale CIs, credential failures, port access issues, and never-scanned devices, and drive root cause resolution.

·       Configure and enhance horizontal discovery, top-down service mapping, and dependency mapping for business-critical applications and infrastructure services. 

·       Configure and manage Event Rules, Alert Actions, event correlation and Alert Policies to reduce noise and improve root cause analysis 

·       Implement CI-based alerting and service topology using CMDB and Service Mapping 

·       Support incident auto-creation and remediation workflows from alerts 

·       Configure and customize ServiceNow modules using Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, and IntegrationHub.

·       Develop and maintain automated workflows for infrastructure monitoring, alert correlation, incident creation, and operational event remediation.

·       Work closely with infrastructure, monitoring, and application teams to integrate tools such as SolarWinds, Dynatrace, Splunk, AppDynamics, SCOM, and other enterprise monitoring platforms with ServiceNow.

·       Design and support CMDB data models, CI relationships, and service mapping frameworks to ensure accurate service visibility.

·       Collaborate with architects and platform teams to assess solution design impacts, dependencies, and scalability considerations across enterprise IT operations.

·       Support UAT planning and execution, including defining test scenarios, validating discovery patterns, event rules, expected outcomes, and sign-off criteria.

·       Drive end-to-end traceability of requirements, technical specifications, development, testing, and production deployment.

·       Troubleshoot and resolve platform issues related to ITOM workflows, discovery schedules, MID Servers, event rules, and integrations.

Key skills required

·       5-6 years of experience as a ServiceNow Developer with strong expertise in IT Operations Management (ITOM).

·       Hands-on experience in Discovery, Service Mapping, Event Management, CMDB, and MID Server configuration.

·       Strong knowledge of JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Actions, and Flow Designer.

·       Experience integrating ServiceNow with enterprise monitoring and infrastructure tools using REST APIs, SOAP, webhooks, and connectors.

·       Good understanding of CMDB data governance, CI lifecycle, and service dependency mapping.

·       Experience in event correlation, alert management, operational dashboards, and automated incident workflows.

·       Strong analytical, troubleshooting, and problem-solving skills.

·       Excellent collaboration with cross-functional teams including IT operations, infrastructure, application support, and architects.

·       Exposure to Agile delivery methods and tools such as Jira, Confluence, and ServiceNow Agile modules.

·       Preferred certifications: CSA, CAD, CIS–Discovery / CIS–Event Management / CIS–Service Mapping.

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here 

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.