Job Title:  Senior Consultant | Others | Bengaluru | SAP

Key Responsibilities

• Respond to customer service requests / incidents promptly after assignment by the support desk coordinator.
• Address frequently asked questions by responding directly through incidents / service requests or supplying reference materials.
• Demonstrate solutions to customer queries via Teams or other online screen-sharing tools.
• Escalate complex service requests to SAP support as needed
• Identify chargeable activities with appropriate follow-up internally/externally, including providing effort estimates and handling change requests upon customer confirmation.

Job Description

• SAP S/4 HANA Cloud Public Edition
• Experience : 2 – 6 Years exp
• Configuration & Testing: Strong ability to design, configure, and test core functional modules.
• Communication: High-level verbal and written communication skills in English and the local language.
• Documentation: Proficiency in documenting incidents, test scripts, and related documentation.
• Consulting & Support: Experience in remote consulting support for customers, delivering within defined SLAs.
• Solution-Oriented: Ability to propose logical solutions tailored for both SAP-knowledgeable and non-technical users.
• Business Process Understanding: Strong analytical skills to understand and map client business requirements into SAP solutions.
• Project Lifecycle Management: Proven track record in full project lifecycle management and related development activities.
• Adaptability: Quick learner with a demonstrated ability to grasp new technologies and methodologies.
• Technical & Functional Support: Hands-on approach with a willingness to work on new SAP processes.
• Troubleshooting & Analysis: Strong investigation, analysis, and problem-solving skills. Ability to map client business processes and objectives.
• Presentation Skills: Ability to effectively communicate and present solutions to clients and teams.
• Customer Service Experience: Proven experience in customer service handling and functional support roles.
• Customer Satisfaction: Commitment to delivering high-quality solutions that ensure customer satisfaction.