Job Title:  Senior Consultant | SAP Basis | Bengaluru | SAP | DSA SAP Accounts

Deloitte.

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Senior Consultant | SAP Basis | Bengaluru | SAP | DSA SAP Accounts(108297)

• Job requisition ID: 108297
• Location: Banaglore
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• ·  Lead functional discovery sessions and stakeholder workshops to gather, analyze, and document business and technical requirements.
• ·  Drive SAP Basis service delivery activities, ensuring smooth execution of service requests, incident resolution, and operational support.
• ·  Act as the primary technical liaison for customer escalations, service fulfillment, problem management, and event management activities.
• ·  Collaborate with Customer Delivery Managers (CDMs), Technical Service Managers (TSMs), architects, and delivery teams to ensure high-quality service delivery.
• ·  Manage and support SAP landscapes including SAP HANA, SAP NetWeaver, SAP Sybase, Web Dispatcher, BusinessObjects, and OpenText environments.
• ·  Monitor, troubleshoot, and optimize SAP systems running on Linux platforms, including Linux cluster environments.
• ·  Support cloud-based SAP environments hosted on hyperscalers such as AWS, Azure, and GCP, including virtual machines, networks, and load balancers.
• ·  Identify opportunities for process improvement, operational efficiency, and enhanced customer experience.
• ·  Coordinate with product development and support teams for roadmap discussions, feature enhancements, and issue resolution.
• ·  Ensure adherence to SLAs, operational standards, and best practices while maintaining end-to-end visibility of customer landscape activities.
• ·  Mentor junior team members and provide technical guidance on SAP Basis administration and service delivery operations.
• ·  Drive customer satisfaction through proactive communication, technical expertise, issue resolution, and continuous service improvement initiatives.
• Eudcation- BTech/BE

Key skills required

Looking for a Service Delivery Specialist – SAP Basis with 10+ years of SAP Basis experience, strong expertise in SAP HANA, SAP NetWeaver, SAP Sybase, Linux Administration/Clusters, SAP Web Dispatcher, BusinessObjects, OpenText, and cloud platforms (AWS/Azure/GCP), with proven experience in service delivery, incident/problem management, customer escalations, managed services operations, technical support, and SAP landscape administration within complex enterprise environments

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here 

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.