Job Title:  Senior Consultant | SAP CRM | Bengaluru | SAP

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives

functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P 

Your work profile

The primary role is to make immediate, direct contributions to enhancing our clients’ competitive position and performance in ways that are distinctive, innovative, and sustainable.

To do this, one must perform the following activities within the firm:

SAP CRM professional should have :

• Understand business strategy, document business requirements and develop user stories and to-be process flows to support the design and development of CRM solutions for our clients.
• Liaise with the business stakeholders in all Work packages (CRM, PLA, EWM, TM)
• Own the status of Change requirements throughout the Demand lifecycle & enforce and redefine as necessary
• Ensure appropriate use of Daimler IT project management tools, governance, processes, policies and methodologies
• Share required data for regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements
• Bring value adds by contributing to continuous improvement and innovation, encourage best practices
• Support business analyst with demand creation.
• Produces IT solution outline for demands and adds technical perspective to user stories 
• Presents demand in demand concept approval meeting together with respective Business Analyst
• Align with architects if needed
• Should have  6-9 Years of relevant experience in SAP CRM
• SAP CRM Certification is an added advantage
• Drive and desire to learn and grow both technical and functional skill sets
• Exposure to client facing roles both from IT and Business
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio Preferred skills
• Overall Functional knowledge on CRM Billing processes.
•  Extensive knowledge on SAP CRM core processes.      
•  Working knowledge on SAP CRM specific processes like Order to Cash, Reverse logistics, Claims as well as CRM billing functionality     
• Good understanding on the CRM Bill Due list, action profile and job scheduling.
• Strong communication skills and Customer facing experience.     
•  Strong in ABAP and CRM technical
•  Overall Functional knowledge on CRM processes like Order Management, Campaign Management, Claims/Returns Management. 
• Extensive knowledge on SAP CRM core processes.   
•  Thorough understanding required on pricing procedure, condition records and end-end billing process
•  Working knowledge on SAP CRM specific processes like Order to Cash, Reverse logistics, Claims as well as CRM billing functionality     
•  Good understanding on the CRM job scheduling and it's dependencies     
• Having sound functional knowledge on CRM order management along with integration knowledge on logistics processes like outbound delivery, Inbound delivery, Purchase order processing..etc 
•  Should have exposure to various Sales scenario's like Sell from Stock, Third party ordering & Procurement process, Stock transfer orders, Transfer cross docking..etc  
•  Thorough understanding of AIF, BDOC processing
•  Good experience on CRM middleware ,queues processing and monitoring
• Should have knowledge on cross-functional modules like GATP, ECC,SCM components     
•  Exposure to Incident management, change management processes along with the working knowledge on SolMan.     
•  Ability to understand complex business scenario's & processes specific to After sales domain      
• Strong communication skills and Customer facing experience.     
•  Good working knowledge of ALE & IDOCS
•  Thorough working Knowledge of User Exits, Enhancements Spots, BADI & BAPI. BRF+ added advantage
•  Thorough working knowledge in Data Dictionary, SQL Trace and background job Scheduling.
• Thorough working experience with BDOC issue analysis involved in CRM middleware.
•  Thorough working experience with inbound and outbound queues involved in CRM middleware

Location and way of working

• Base location: Bengaluru
• This profile involves occasional travelling to client locations OR this profile does not involve extensive travel for work.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

Your role as a Senior Consultant

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Consultant across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose
• Agile - Achieving high-quality results through collaboration and Team unity
• Skilled at building diverse capability - Developing diverse capabilities for the future
• Persuasive / Influencing - Persuading and influencing stakeholders
• Collaborating - Partnering to build new solutions
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. 

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.