Job Title: Senior Consultant | ServiceNow | Bengaluru | ServiceNow
1.UI/UX Designer
- Experience level: 7 to 9 years
- Key responsibilities:
- Building and enhancing Figma
- Creating visualizations
- Working on FRS (Functional Requirement Specifications)
- Having chatbot design experience
- Preferred HYD candidates
Job Overview:
We are looking for a creative and technically skilled UI/UX Developer to design and deliver intuitive, engaging conversational experiences using ServiceNow Virtual Agent across multiple channels such as Web, Mobile, MS Teams, and Slack. The ideal candidate will have a strong design portfolio, expertise in user-centered design, and hands-on experience customizing Virtual Agent UI within the ServiceNow platform.
Key Responsibilities:
• Design user-friendly conversational interfaces for ServiceNow Virtual Agent, ensuring consistency across web, mobile, and collaboration platforms (e.g., MS Teams).
• Collaborate with product managers, ServiceNow developers, and business stakeholders to gather requirements and translate them into wireframes, prototypes, and mockups.
• Implement and customize Virtual Agent widgets and UI components using HTML, CSS, JavaScript, and Service Portal framework.
• Ensure responsiveness, accessibility, and performance of chatbot UI across platforms.
• Conduct user research, usability testing, and iterative improvements based on feedback.
• Develop and maintain UI design standards, reusable components, and documentation for conversational UIs.
• Ensure alignment with ServiceNow UX guidelines and branding standards.
Required Skills & Experience:
• 4+ years of experience in UI/UX development for enterprise applications.
• 2+ years of hands-on experience with ServiceNow, specifically Virtual Agent and Service Portal customization.
• Proficiency in HTML5, CSS3, JavaScript, and AngularJS (used in ServiceNow portals).
• Experience with design tools such as Figma, Adobe XD, or Sketch.
• Ability to create wireframes, high-fidelity prototypes, and user journey maps for conversational flows.
• Familiarity with multichannel chatbot deployments including MS Teams, Slack, and mobile platforms.
• Strong understanding of UX principles, accessibility standards, and responsive design.
Preferred Qualifications:
• Experience with NLU model design or working knowledge of conversational AI/UX principles.
• Familiarity with Flow Designer, NLU Studio, and Virtual Agent Designer in ServiceNow.
• Knowledge of ServiceNow UI policies, UI scripts, and widget development.
• Exposure to Agile/Scrum methodologies and cross-functional team collaboration.
Deloitte Level – Sr Con
2.Solution Architect
Job Overview:
We are seeking an experienced ServiceNow Architect with strong expertise in Conversational Catalog creation and traditional catalog conversion within the ServiceNow (SNOW) platform. The ideal candidate will lead design and implementation efforts to enhance user experiences by enabling natural language interactions and optimizing catalog workflows across enterprise service domains.
Key Responsibilities:
o 8+ years of experience in IT with 4+ years in ServiceNow platform architecture.
o Proven experience designing and implementing Conversational Catalog solutions using ServiceNow Virtual Agent and Now Assist.
o Strong understanding of ServiceNow Service Catalog, Request Management, and Flow Designer.
o Experience with topic flow design, dialog creation, NLU training, and contextual triggers.
o Hands-on experience integrating Virtual Agent with external systems or back-end workflows.
o Excellent knowledge of JavaScript, Glide API, REST APIs, and ServiceNow scripting.
o Certified ServiceNow CSA (Certified System Administrator) and preferably CAD, CIS-Virtual Agent, or other ServiceNow certifications.
o Exceptional problem-solving and communication skills.
Required Skills & Qualifications:
• ServiceNow Expertise:
o Certified ServiceNow System Administrator (CSA) and Application Developer (CAD).
o Hands-on experience with Virtual Agent, Employee Center, and CSM/ITSM modules.
o Strong knowledge of Flow Designer, Integration Hub, and NLU configuration.
• Conversational AI & Catalog Conversion:
o Proven track record in converting static catalog items to dynamic, AI-driven interactions.
o Experience with Dialogflow, Rasa, or Microsoft Bot Framework (optional but a plus).
• Technical Proficiency:
o JavaScript, GlideScript, REST/SOAP APIs, and ServiceNow AI/ML capabilities.
o Familiarity with Now Assist, AI Search, and Predictive Intelligence.
• Soft Skills:
o Strong problem-solving, stakeholder management, and UX-focused mindset.
Preferred Qualifications:
• Experience in multi-departmental catalog rollout (HR, IT, Facilities, etc.)
• Familiarity with MS Teams integration or Conversational AI ecosystems
• Exposure to GenAI or LLM-based integrations with ServiceNow (a plus