Job Title:  Senior Consultant | ServiceNow Developer - ITOM / ITAM / GRC | Bengaluru | ServiceNow

Deloitte. 

Be audacious in impact  

When was the last time you thought the unthinkable, defined the unfathomable, or did what no one else has dared to try?  

At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before.  

Senior Consultant | BA| Bangalore | ETP- ServiceNow

 Job requisition ID: 105205

• Location: Pan India
• Entity: Deloitte Touche Tohmatsu India LLP 

The team  

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P  

Your work profile  

As a Business Analyst in ServiceNow Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

·      Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.

·      Demonstrates an ability to deliver on project commitments.

·      Produces work that consistently meets quality standards.

·      Demonstrates the ability to understand complex business and functional requirements.

·      Understand the business processes in detail, applying technical knowledge to shape & plan solutions to deliver and liaise with the stakeholders to understand their requirements and translate these requirements into ServiceNow functional specifications.

·      Translate requirements from projects and changes into functional specifications for internal and external delivery parties.

·      Create and maintain the Business Blueprint (detailed process description and requirements document)

·      Should have a good understanding of Agile Methodologies.

·      Should have good hands-on experience in Requirement Elicitation Techniques, UML and documentation.

·      Should have good experience in cross domain communication, conducting JAD and effectively stakeholder management.

·      Should have hands on experience in Sprint Planning, Tracking, grooming and prioritizing the backlog items.

·      Develop acceptance criteria for projects, test plans and test cases.

·      Perform final validation of solution before submission to requester to run the User Acceptance Test.

·      Demonstrated experience in dealing with business stakeholders, understanding their requirements and translating them to functional specifications.

·      Working with SMEs, Leads, Managers, Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates.

·      Managing the Q&A process (questions collection, consolidation and Q&A facilitation with client);

·      Work with project/delivery managers to devise the timeline/schedule for executing the project.

·      Working as a bridge between the Client & Delivery team during the transition of the won opportunities. And supporting delivery team in initial stages of the Discovery Phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement.

·      Timely & quality delivery of opportunities

·      Should have good understanding and should be up to date on Servicenow latest releases, features and issues.

Preferred Skills: 

·      5 – 7 years working experience as Functional / Business Analyst

·      At least 4 years of hands on experience as Business Analyst in one of ServiceNow application ITSM, ITBM, ITAM, ITOM, HR, modules/tools.

·      Degree or equivalent, preferably in Computer Science or Information Technology

·      ServiceNow Certified System Administrator (CSA)

·      ITIL Foundations Certification

·      Strong problem‑solving and analytical skills.

·      Ability to work independently and in cross‑functional teams.

·      Clear communication with technical and non‑technical stakeholders.

You bring you  

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.  

Your bold odyssey starts here  

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.  

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.  

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centres. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.