Job Title:  Senior Consultant | Techno functional consultant | Bengaluru | Technology Strategy & Transformation

Role Overview

We are looking for an experienced OMS Functional Consultant to drive functional design, business requirement translation, and solution configuration for Order Management Systems in an omni-channel environment. This role bridges business and technology, ensuring effective implementation of OMS capabilities aligned with customer and operational needs.

Key Responsibilities

1. Business Requirement & Functional Design

• Engage with business stakeholders to gather, analyze, and document order management requirements
• Translate business needs into detailed functional specifications and user stories
• Define end-to-end order lifecycle flows including order capture, orchestration, fulfillment, and returns

2. OMS Configuration & Implementation Support

• Configure and support OMS solutions (e.g., IBM Sterling OMS, Manhattan OMS) based on business requirements
• Support rule configuration for sourcing, allocation, ATP/CTP, and fulfillment logic
• Work closely with technical teams to ensure accurate implementation

3. Process Design & Optimization

• Map current (As-Is) and future (To-Be) order management processes
• Identify gaps and recommend process improvements for better efficiency and customer experience
• Support design of omnichannel capabilities like BOPIS (Buy Online, Pick Up In Store), ship-from-store, and returns

4. Testing & Quality Assurance

• Define test scenarios, prepare test cases, and support SIT/UAT cycles
• Validate OMS functionality against business requirements
• Coordinate defect resolution with technical teams

5. Stakeholder Coordination

• Act as a liaison between business users, product owners, and development teams
• Facilitate workshops, demos, and requirement walkthroughs
• Provide regular updates on progress, risks, and dependencies

Required Skills & Experience

Core Experience

• 6–9 years of experience in Order Management / Supply Chain / E-commerce domain
• Hands-on functional experience with OMS platforms (e.g., IBM Sterling OMS, Manhattan OMS)
• Strong understanding of order lifecycle, inventory visibility, and fulfillment processes

Functional Skills

• Expertise in requirement gathering, BRD/FRD creation, and process mapping
• Knowledge of key OMS concepts: sourcing, ATP/CTP, backorder handling, split shipments, returns
• Familiarity with omnichannel retail use cases

Technical Awareness

• Basic understanding of APIs, integrations, and data flows
• Experience working in Agile/Scrum environments
• Exposure to tools like JIRA, Confluence

Preferred Qualifications

• Experience in retail, CPG, or e-commerce industries
• Prior consulting experience in a client-facing role
• Certification in OMS platforms (preferred but not mandatory)