Job Title:  Senior Team Lead | Engineering, AI & Data - Engineering | Site Reliability Engineering

Senior Team Lead | Engineering, AI & Data - Engineering | Site Reliability Engineering

Location: Bangalore

The team

Engineering helps Reimagine and re-engineer mission-critical operations and processes; Leverage engineering-led design, deep industry knowledge, and AI and data-driven insights to transform the technology platforms at the heart of business.  

Working alongside team, we empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth. Learn more about Engineering, AI and Data

Your work profile

We are looking for a highly skilled Site Reliability Engineer (SRE) to manage and scale mission-critical, production-grade distributed systems running on Google Cloud Platform (GCP). The ideal candidate will focus on reliability, automation, observability, and operational excellence while minimizing toil and improving system availability. Maintaining and improving 4 Nines of uptime to 5 Nines with engineering efforts.

This role requires deep technical expertise in cloud-native technologies, Kubernetes, infrastructure automation, Linux administration and TCP/IP fundamentals, programming in one language and strong troubleshooting capabilities for distributed systems. The candidate needs to participate in the overall lifecycle management of mission critical banking services with a 24x7 operations mode in an rotational on-call basis. The job requires the candidate to have strong troubleshooting skills in a distributed environment spread across multiple cloud environments. The bare minimum ask would be to maintain high level of agility, learnability and adaptability in different scenarios. An engineer with a zeal to learn fast and having a bias for action would be the best fit for the role.

Reliability & Operations

• Own end-to-end production systems reliability, availability, scalability, cost and performance.
• Drive measurable improvements in MTTR, MTTA, and incident response practices using automation and runbook additions and process enhancements.
• Participate in 24x7 on-call rotations and handle high-severity incidents and document the learnings on ongoing basis.
• Establish and manage SLI, SLO, SLA, Error Budgets, and operational metrics for mission critical services and partner with engineering teams with full accountability for upholding the SLOs.
• Partner with the various engineering, operations and cloud management teams to deliver highly reliable service in a timely manner.

Cloud & Infrastructure

• Design, deploy, and manage infrastructure on Google Cloud Platform (GCP).
• Work extensively on: GKE (Kubernetes Engine), Compute, networking, IAM, Load Balancers, TLS Certs, BigQuery, Pub/Sub, cloud logging enhancement, metrics and logs analysis
• Implement and manage infrastructure using Terraform (Infrastructure as Code).

Kubernetes & Containers

•   Deploy and manage containerized workloads using Kubernetes (GKE).

•   Troubleshoot issues related to: Pods, nodes, networking, storage, services on an ongoing basis

•   Manage deployments using Helm, YAML, and rollout strategies (Canary/Blue-Green).

Automation & CI/CD

• Build and maintain CI/CD pipelines using: Jenkins (pipeline-based, Groovy / Shell / Python scripting)  Strong experience in using GitHub as a PowerUser
• Develop automation using Python and Shell scripting.
• Reduce operational toil through automation initiatives.

Observability & Monitoring

• Implement and manage monitoring systems using: Dynatrace, Grafana, logs and metrics explorer
• Work with logs, metrics, and traces for deep observability to identify trends and arrest problems proactively.
• Define alerting strategies based on system behaviour and SLOs and create runbooks.
• Work alongside operations teams to identify, fix the production incidents and own the problem resolution.
• Work with engineering teams to isolate infra and application issues and set up right tooling for debugging production incidents.

System & Application Troubleshooting

• Perform deep troubleshooting for: Distributed systems, Microservices-based architectures on containerised workloads, Java and Golang applications
• Strong debugging of: Application issues, Infrastructure issues, Network-related problems. Plan and execute continuous improvement
• Identify and eliminate repetitive manual tasks.
• Drive reliability engineering practices and culture. (DRY – Don’t Repeat Yourself)
• Collaborate with development teams to improve system design and resilience.

Key skills required

• Education:  Any bachelor’s or master’s degree
• 4–8 years of relevant and progressive experience in SRE / DevOps / Cloud Engineering
• Hands-on experience managing production-grade systems (24x7 environments)
• Experience in high-scale distributed systems
• Exposure to banking/financial domain (optional but valuable)
• Understanding of security and compliance practices
• Experience with deployment strategies:
• Canary, Blue Green

Technical Skills

Cloud & Platform

• Strong expertise in Google Cloud Platform (GCP): GKE, VPC, IAM, Load Balancing, LB, Certs, KMS, logs and metrics exploration, BigQuery, Pub/Sub
• Good understanding of cloud architecture and landing zones

Infrastructure as Code

•   Strong hands-on experience with Terraform

•   Ability to write and debug Terraform code from scratch Containers & Orchestration

•   Deep expertise in: Kubernetes (GKE), Docker

•   Strong troubleshooting experience in Kubernetes environments

CI/CD & Automation

•   Hands-on experience with: Jenkins (pipeline-based CI/CD), GitHub

•   Strong scripting skills: Python (preferred), Shell scripting

• Experience with automation frameworks and tooling

Observability

• Experience with: Dynatrace / Grafana
• Log, metrics, and trace-based monitoring

Programming & Debugging

•   Working knowledge of: Java and/or Golang applications

•   Strong debugging skills across application and infrastructure layers

Linux & Networking

•   Strong Linux fundamentals

•   Deep understanding of TCP/IP networking

•   Ability to debug network issues in distributed systems

Reliability Engineering Skills

•   Solid understanding of: SLI, SLO, SLA, Error Budgets

•   Demonstrable and Proven Experience improving: MTTR, MTTA

•   Experience handling incident management lifecycle

Soft Skills

•       Strong analytical and troubleshooting mindset

•       Excellent communication and stakeholder management

•       Ability to work in high-pressure production environments

•       Ownership-driven and proactive approach

Ideal Candidate Profile in summary would be like :

• Strong GCP + Kubernetes + Terraform core
• Hands-on production troubleshooting expert
• Good at automation + reducing toil
• Deep understanding of SRE principles
• Comfortable in 24x7 production environments