Job Title:  Senior Team Lead | Project Management (PMO) | Bengaluru | Technology Strategy & Transformation

Senior Team Lead | EA&D-Engineering-ITSM PMO

Location:  Bangalore

The team

Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth. Learn more about Engineering, AI and Data

Your work profile

• Technical Managed Services PMO
• Support planning, execution, and monitoring of IT/technical projects
• Track project schedules, milestones, risks, and deliverables
• Maintain project documentation, status reports, and governance artifacts
• Coordinate with cross-functional stakeholders for smooth project execution
• Assist in resource planning and utilization tracking
• Ensure adherence to PMO frameworks, standards, and processes
• Facilitate project review meetings and stakeholder communications
• Manage and monitor IT service processes including Incident, Problem, Change, and Service Request Management
• Ensure SLA compliance and track service performance metrics
• Coordinate with support teams to resolve incidents and minimize downtime
• Drive root cause analysis (RCA) and implement preventive measures
• Maintain ITSM tools (e.g., ServiceNow, Remedy, etc.) and ensure data accuracy
• Prepare service reports, dashboards, and performance insights
• Support audits and ensure compliance with ITIL best practices

Key Skills Required:

• 3–7 years of experience in ITSM and/or PMO roles
• Strong understanding of ITIL processes (Incident, Change, Problem Management)
• Knowledge of project management methodologies (Agile, Scrum, Waterfall)
• Experience with tools like ServiceNow, Jira, Confluence, MS Project, or similar
• Strong analytical, reporting, and documentation skills
• Educational Qualifications: Bachelor’s degree in Computer Science, IT, Engineering, or related field