Job Title:  Senior Team Lead | Project Management (PMO) | Bengaluru | Technology Strategy & Transformation

Senior Team Lead | Enterprise Technology & Performance-Technology Strategy & Transformation | PMO

Location:  Bengaluru

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.  Learn more about ET&P 

Your work profile

• Support planning, execution, and monitoring of IT/technical projects
• Track project schedules, milestones, risks, and deliverables
• Maintain project documentation, status reports, and governance artifacts
• Coordinate with cross-functional stakeholders for smooth project execution
• Assist in resource planning and utilization tracking
• Ensure adherence to PMO frameworks, standards, and processes
• Facilitate project review meetings and stakeholder communications
• Manage and monitor IT service processes including Incident, Problem, Change, and Service Request Management
• Ensure SLA compliance and track service performance metrics
• Coordinate with support teams to resolve incidents and minimize downtime
• Drive root cause analysis (RCA) and implement preventive measures
• Maintain ITSM tools (e.g., ServiceNow, Remedy, etc.) and ensure data accuracy
• Prepare service reports, dashboards, and performance insights
• Support audits and ensure compliance with ITIL best practices

 Key skills required: 

• Bachelor’s degree in Computer Science, IT, Engineering, or related field
• 3–7 years of experience in ITSM and/or PMO roles
• Strong understanding of ITIL processes (Incident, Change, Problem Management)
• Knowledge of project management methodologies (Agile, Scrum, Waterfall)
• Experience with tools like ServiceNow, Jira, Confluence, MS Project, or similar
• Strong analytical, reporting, and documentation skills
• Excellent communication and stakeholder management abilities
• Ability to manage multiple priorities in a fast-paced environment