Job Title:  T&T - Customer - CS&D - Consultant | Customer Experience | Bengaluru

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage.

Summary:

Responsibilities:

• Analyze system specifications to understand requirements.
• Develop detailed test plans and test cases.
• Execute test cases and identify defects.
• Document and report defects to the development team.
• Collaborate with the development team to resolve issues.
• Ensure software meets quality standards and best practices.
• Participate in review meetings and provide feedback.
• Excellent knowledge in SDLC and STLC
• Expert in Agile methodology

Key Technical Skills:

• Experience with Genesys Contact Centre testing.
• Knowledge of Genesys soft phone use (WDE WWE or CTI connector)
• Salesforce + Genesys CRM applications integrations testing.
• Experience with testing Contact Centre Reports.
• Ability to write test scripts from designs (e.g., call flow test cases from Visio).
• Proficiency in Jira, Excel, and Confluence.
• Ability to work independently and in a team.
• Strong project leadership and communication skills, including customer-facing interactions.

Cyara Automation: (Good to have)

• Cyara CX Model building
• Cyara Automation tests creation and execution for various languages
• Cyara tags usage in test cases
• Cyara campaigns creation and execution
• Cyara test results analysis

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us                                                                                                                                     

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. 

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.