Job Title:  T&T- Customer- CS&D -| Conversational AI | Bangalore | Consultant

The team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.       

Your work profile

The Program  is responsible for managing client relationships and overseeing the successful delivery of programs or accounts.

This role serves as the primary point of contact between the organization and its clients, ensuring alignment of goals, timelines, budgets, and expected outcomes while driving client satisfaction and business growth.

Job Description

We are seeking a skilled and motivated Conversational AI/Developer/Senior Developers/Architect to join our team. As a Conversational AI Architect, you will be responsible for developing and implementing state-of-the-art Conversational solutions using Large Language Models(LLM), Natural Language Understanding (NLU) and other niche technologies and platforms. You will play a crucial role in advancing our AI capabilities, driving innovation, and solving complex problems using generative AI techniques. The ideal candidate has a strong background in Java Script (JS), Python programming, and extensive experience working with large language models.

Responsibility

·      Design and implement conversational AI solutions using hyperscaler/low code platforms.

·      Collaborate with cross-functional teams, including business analysts, conversational designers, and software developers.

·      Highly proficient in programming languages such as Python, JavaScript, Node.js etc

·      Deep expertise in integrating Conversational Applications with enterprise systems and third-party APIs. 

·      Strong working experience in Large Language Models (LLMs), bot performance Optimization and NLP tuning. 

·      Stay up-to-date with the latest advancements in generative AI, large language models, and contribute to knowledge sharing within the team.

·      Assist in mentoring and guiding junior team members in the field of generative AI and large language models.

Requirements

·      Bachelor's/master’s degree in engineering/science with 2-10 years relevant experience

·      Strong proficiency in Python/node.js programming and experience with conversational AI frameworks such as Anthropic; Bedrock and Sagemaker

·      Experience working with large language models such as Snowflake, AWS quick suite, Gemini, Open AI, Copilot Studio or similar models

·      Proven track record of developing and implementing generative AI models for text, image, or other data types.

·      Familiarity with transfer learning and pre-training techniques for large language models.

·      Design and develop RESTful APIs using Python and FastAPI.

·      Develop and optimize prompts for various natural language processing tasks using few-shot, one-shot, and zero-shot learning techniques.

Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and present complex concepts in a clear and concise manner.

Education : Any Graduate

Success Metrics

• On‑time, on‑budget program delivery
• Client satisfaction (CSAT / NPS)
• Revenue growth and margin improvement
• Reduced escalations and improved delivery stability
• Strong renewal and account growth performance

• Proficiency in English is required.

Location and Way of Working: 

• Base location: Bangalore