Job Title:  T&T- Customer- CS&D- Telecom Fraud Management | Bengaluru | Senior Consultant

The team

Customer is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Level and Experience

·      Senior Consultant: 6+ years relevant working experience

·      Consultant: 3 to 6 years relevant working experience

Key Responsibilities

·      Working with internal teams and clients to deliver short term/ long term engagements pertaining to Customer Strategy & Implementation

·      Drive commercial excellence initiatives across telecom business units, focusing on revenue assurance controls & frameworks, margin optimization, collection analytics, customer experience reviews, and OSS/BSS transformation for operational efficiency

·      Developing business strategies to address revenue growth, cost optimization and market expansion for TMT clients

·      Leveraging data analytics to uncover insights, optimize performance and support strategic decision-making across technology, operations and go-to-market initiatives

·      Assisting seniors in responding to client requests, RFPs and problem statements with business development activities

·      Designing dashboards and performance monitoring frameworks to track key business outcomes

·      Acting as a trusted advisor to client leadership, presenting recommendations and transformation roadmaps

·      Facilitating client workshops, stakeholder interviews and structured problem-solving sessions

·      Building the relationship between Deloitte and client’s project team

Bachelor’s or master’s degree in business, Engineering, Technology or related fields

·      Experience in Telecom sector is mandatory and willingness to work across sectors

·      Understanding of the Telecom value chain and experience in some of these areas –

·     OSS/BSS transformation, revenue assurance, margin maximization, cost optimization, maturity assessment,          business process reviews, RAFM tool implementation, process benchmarking, KPI development, product                rationalization and pricing

·      A base level of knowledge in business strategy, marketing, finance, operations and data analysis techniques

·      Proficiency in tools like Excel, SQL, Python(optional), and BI platforms to analyse large datasets and derive insights

·      Outstanding interpersonal and communication skills, both written and verbal

·      Strong problem-solving mindset to analyse complex challenges, identify root causes and deliver effective, innovative solutions

·      Ability to travel domestically or internationally for long-term project engagements

·      Working with internal teams and clients to deliver short-term/ long-term engagements

·      Fraud Detection & Monitoring - Lead diagnostic and transformation initiatives across the fraud value chain identifying pain points, quantifying impact opportunities and developing executable roadmaps

·      Drive end-to-end transformation programs leveraging analytics, AI-first frameworks and automation to optimize fraud prevention, detection and claims management

·      Risk Assessment and Mitigation - Conduct comprehensive risk assessments to evaluate potential fraud threats and vulnerabilities. Develop and implement risk mitigation strategies and controls to prevent fraudulent activities

·      Evangelize fraud and disputes solutions by collaborating with delivery, digital and analytics teams to embed innovation and enhance solution maturity

·      Identify performance bottlenecks and enable data-driven interventions to drive measurable outcomes in fraud savings, false positive reduction and recovery rates

·      Develop and continuously evolve knowledge assets including capability decks, frameworks, case studies etc. to strengthen the fraud offering

·      Assisting seniors in responding to client requests, RFPs and problem statements with proposals

·      Acting as a trusted advisor to client leadership, presenting recommendations and transformation roadmaps

Job Qualifications

·      Bachelor’s or master’s degree in business, Engineering, Technology, or related fields

·      Deep Telecom fraud domain expertise, the ability to translate technology and analytics into measurable business outcomes. Strong understanding of current and emerging frauds in the telecommunications sector

·      Experience in Telecom sector is mandatory and willingness to work across sectors

·      Experience with Fraud management Systems (FMS), AI/ML-driven fraud platforms and decision orchestration tools

·      Exposure to Operational Excellence and continuous improvement frameworks including period management reporting, quantification methodologies

·      Candidate should demonstrate hands-on experience in senior stakeholder management and conflict resolution

·      A base level of knowledge in business strategy, marketing, finance, operations and data analysis techniques

·      Proficiency in tools like Excel, SQL, Python(optional) and BI platforms to analyse large datasets and derive insights

·      Outstanding interpersonal and communication skills, both written and verbal

·      Strong problem-solving mindset to analyse complex challenges, identify root causes and deliver effective, innovative solutions

·      Ability to travel domestically or internationally for long-term project engagements

·      Strong client engagement and consulting skills with ability to influence senior stakeholders and CXO-level clients