Job Title:  T&T- Customer | CSAD-PM/BA | Bengaluru |Senior consultant

The team:

CS&D is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Job Title: Lead Business Analyst (BA-PM Hybrid)

Role Summary

We are seeking a highly experienced professional to lead strategic, cross-functional initiatives by combining strong business analysis expertise with end-to-end project/program delivery ownership. The role requires driving business value outcomes, shaping strategic vision, and ensuring successful execution across complex, global financial services programs.

Key Responsibilities

Strategic Leadership & Delivery

• Lead the delivery of strategic, cross-divisional initiatives using Agile/DevOps methodologies, ensuring projects are delivered on time, within scope, and on budget
• Partner with Engineering, Business, and Operations stakeholders to design and deliver complex solutions while balancing competing priorities
• Deputise for Program and Portfolio Managers in senior forums, contributing to strategic decision-making and program direction
• Drive transformation initiatives and support the evolution of ways of working across change and BAU teams

Business Analysis & Value Delivery

• Collaborate with stakeholders and end users to elicit, analyse, and document business requirements and user stories
• Ensure all deliverables are aligned with business value outcomes and commercial objectives
• Apply business architecture and modelling techniques (data dictionary, logical data models, process mapping)
• Analyse data and processes to identify opportunities, recommend solutions, and drive informed decision-making
• Work closely with consumers to gather feedback and continuously refine solutions

Program Governance & Execution

• Define and manage project scope, timelines, dependencies, and deliverables
• Establish and run governance forums / SteerCo meetings, providing transparency on progress, risks, and budgets
• Identify, track, and manage risks, issues, and dependencies (RAID), including escalation to senior leadership
• Lead User Acceptance Testing (UAT) planning and execution in collaboration with stakeholders
• Remove program-level impediments by leveraging stakeholder relationships and organizational influence

Stakeholder Management & Collaboration

• Build and maintain strong relationships with senior stakeholders across Business, Technology, and Operations
• Act as a trusted advisor and partner, influencing decisions across teams outside direct control
• Communicate effectively with both technical and non-technical audiences, including senior leadership
• Foster collaboration across global, cross-functional teams and diverse cultural environments

Agile Delivery & Tools

• Drive delivery in an Agile / Scrum / DevOps environment, including sprint planning, tracking, and reporting
• Utilize tools such as JIRA, Confluence, MS Project, Clarity, and SharePoint for delivery management and reporting
• Promote a continuous improvement mindset across teams and processes

Must-Have Skills & Experience

• Strong experience in Business Analysis and Project/Program Management within financial services
• Deep domain knowledge in Investment Banking (Custody & Fund Services), Reference & Static Data
• Proven experience delivering complex, cross-functional programs in Agile environments
• Expertise in stakeholder management and influencing senior leadership
• Strong understanding of project governance, risk management, and delivery frameworks
• Experience in front-to-back operations (Front Office, Middle Office, Back Office)
• Excellent communication, analytical, and problem-solving skills
• Proficiency in JIRA, Confluence, MS Office (Excel, PowerPoint), and project tracking tools

Good-to-Have Skills

• Knowledge of Security Services and market security Operations (e.g., DTCC and market data vendors)
• Experience with multiple asset classes (Equities, Fixed Income, FX, Derivatives, Commodities, etc.)
• Exposure to Target Operating Model (TOM) design, platform convergence, and transformation programs
• Understanding of automated testing tools and frameworks
• Experience working in global trading environments with regulatory change initiatives

Key Competencies

• Strategic thinking with strong commercial mindset
• Ability to manage ambiguity and complex problem-solving
• Strong ownership and accountability
• Structured, detail-oriented execution
• Collaborative leadership and team mentorship
• Continuous learning and improvement mindset

Positioning Insight (Important)

This JD positions the role as:

• More senior than a typical BA or PM
• A “value delivery owner” rather than just a coordinator

Education:

B.Tech/B.Com/BE/MBA/M.Tech/MCA/BCA/B.SC/PGDM