Job Title:  T&T - Customer - M&C-Consultant | SAP C4C | Bengaluru

The Team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

As a Consultant in our M&C Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Job description

Job Summary:

The SAP C4C Techno-Functional Consultant will deliver SAP C4C Sales and Service Cloud solutions focused on implementation, customization, integration, and support. This role requires both functional and technical expertise in SAP C4C, as well as experience in Agile project management and cross-functional collaboration.

Key Responsibilities:

• Implement and support SAP C4C solutions, enhancing client functionality and ensuring high customer satisfaction.
• Conduct business requirement workshops to gather, interpret, and document needs, aligning with SAP C4C capabilities.
• Map client requirements to SAP C4C configurations, developing necessary customizations to fulfill specific objectives.
• Analyze complex business processes and recommend system solutions, identifying and addressing gaps or issues.
• Design, configure, and test SAP C4C components, including workflow rules, business roles, custom fields, and layouts.
• Troubleshoot software issues, performing detailed analysis and collaborative resolution to ensure system reliability.
• Manage C4C-ECC integration using HCI or PI, and develop OData services, web services, and APIs for seamless connectivity.
• Customize UI components using Cloud SDK for embedded screens, fields, and specific business functionalities.
• Utilize ABAP, CDS, and BAPI to support development needs in SAP CRM services.
• Lead Agile activities such as sprint planning, demos, and releases with tools like JIRA and Confluence for effective project tracking.
• Proactively propose system and process enhancements to optimize ongoing projects and improve client outcomes.
• Apply knowledge of Sales, Service, E-Commerce, Supply Chain, and Logistics processes, integrating CRM functionalities across these areas.
• Work independently, effectively managing multiple projects and adapting to evolving requirements in a dynamic environment.
• Document functional designs, test cases, and results, ensuring adherence to best practices for high-quality documentation.
• Provide training and ad-hoc support to end-users, ensuring knowledge transfer and system adoption, and mentor junior team members.

Qualifications and Skills:

• Education: B. Tech /B.E. in Any Specialization.
• Experience:
• Minimum of 4 years in full-cycle SAP C4C implementations and support projects.
• Experience in at least 2 full-cycle software implementations involving CRM and ERP integration.
• Deep knowledge of Agile/Scrum methodologies and tools, including JIRA and Confluence.
• Key Skills:
• SAP C4C, Cloud SDK, OData, ABAP, BAPI, Middleware, HCI, PI, Agile project management
• Strong understanding of customer experience and CRM processes.
• Excellent multitasking skills and an ability to work effectively in a team setting.

Additional Preferred Skills:

• Experience with web services, screen adaptations, report customization, and integration setups with SAP and non-SAP systems.
• Proven ability to interpret customer needs and deliver optimal solutions, supporting both new implementations and existing projects.

Role Details:

• Role: Technical Lead
• Industry Type: IT Services & Consulting
• Employment Type: Full Time, Permanent

Location and way of working: 

• Base location: PAN India

• Willingness to travel for short- and long-term durations

Your role as a Consultant:  

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.