Job Title:  T&T - Customer - M&C - Director | Client relationship and creative operations | Bengaluru

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:

The Director of Creative will serve as the visionary leader for our creative department. You will be responsible for overseeing the conceptualization, development, and execution of high-impact branding strategies and advertising campaigns. Your goal is to bridge the gap between business objectives and creative excellence, leading a multi-disciplinary team of designers, copywriters, and art directors to build iconic brand identities and driving consumer engagement through cutting-edge storytelling.

1. Creative Vision & Strategy:

• Define and uphold the creative vision for the brand(s) across all touchpoints.
• Translate business goals into actionable creative strategies and integrated marketing campaigns.
• Stay ahead of industry trends, emerging technologies, and cultural shifts to ensure the brand remains relevant and innovative.

2. Team Leadership & Mentorship:

• Lead, inspire, and manage a high-performing team of creative professionals (Art Directors, Copywriters, Designers, etc.).
• Foster a culture of collaboration, continuous learning, and creative risk-taking.
• Conduct performance reviews, provide constructive feedback, and identify opportunities for professional growth within the team.

3. Campaign & Brand Management:

• Oversee the end-to-end creative process, from initial brief and ideation to final production and delivery.
• Ensure all creative outputs are consistent with the brand’s voice, visual identity, and long-term positioning.
• Direct the creation of 360-degree advertising campaigns across digital, social, video, print, and out-of-home (OOH) channels.

4. Stakeholder Collaboration & Project Oversight:

• Work closely with Marketing, Product, and Sales leadership to align creative output with commercial objectives.
• Manage creative budgets, resource allocation, and external agency/freelance relationships.
• Present and "sell" creative concepts to executive stakeholders, providing rationale grounded in strategic intent.

Location and way of working:

• Base location: Bengaluru 
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.