Job Title:  T&T- Customer - M&C - Manager | Adobe Commerce | Bengaluru | Marketing & Commerce

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:

We are looking an experienced Business Analyst with strong expertise in Adobe Commerce (Magento) to bridge the gap between business stakeholders and technology teams. The ideal candidate will be responsible for gathering, analyzing, and documenting business requirements, driving solution design discussions, and ensuring successful delivery of Adobe Commerce-based eCommerce initiatives.

The candidate should possess a deep understanding of eCommerce processes, Adobe Commerce capabilities, customer journeys, integrations, and agile delivery methodologies.

• Collaborate with business stakeholders, product owners, architects, and development teams to gather and analyze business requirements.
• Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
• Lead requirement workshops, stakeholder discussions, and solution walkthrough sessions.
• Evaluate current business processes and identify opportunities for optimization and automation using Adobe Commerce capabilities.
• Work closely with UI/UX, development, QA, and integration teams to ensure business requirements are accurately implemented.
• Define and manage product backlogs, prioritize requirements, and support sprint planning activities.
• Conduct gap analysis and recommend best-fit Adobe Commerce solutions.
• Support integration requirements involving ERP, CRM, Payment Gateways, OMS, PIM, and third-party applications.
• Facilitate UAT planning, execution, and sign-off processes.
• Prepare business process documentation, BRDs, FRDs, wireframes, workflow diagrams, and training materials.
• Track project risks, dependencies, and scope changes while ensuring alignment with business objectives.
• Ensure solution compliance with eCommerce best practices and industry standards.

Functional Skills:

• Strong experience as a Business Analyst within eCommerce programs.
• Hands-on experience with Adobe Commerce (Magento 2) implementations and enhancements.
• Strong understanding of:
• Catalog Management
• Product Information Management (PIM)
• Inventory Management
• Pricing & Promotions
• Checkout & Order Management
• Customer Account Management
• Payment & Shipping Integrations
• B2B Commerce Features
• Multi-site / Multi-store implementations
• Experience in requirement elicitation, process mapping, and gap analysis.
• Strong stakeholder management and communication skills.

Technical Understanding:

• Good knowledge of Adobe Commerce architecture and platform capabilities.
• Familiarity with REST APIs, GraphQL, integrations, and middleware platforms.
• Understanding of ERP/CRM integrations such as SAP, Oracle, Salesforce, Microsoft Dynamics, etc.
• Knowledge of digital commerce ecosystems and headless commerce concepts is preferred.
• Familiarity with analytics tools such as Adobe Analytics, Google Analytics, and reporting dashboards.

Agile & Delivery:

• Experience working in Agile/Scrum environments.
• Expertise in creating:
• User Stories
• Use Cases
• Acceptance Criteria
• Process Flows
• Functional Specifications
• Experience with Jira, Confluence, Azure DevOps, or equivalent tools.

Qualifications:

• 7-10 years of Business Analysis experience.
• Minimum 3+ years of experience working on Adobe Commerce/Magento projects.
• Certifications in Adobe Commerce, Agile, Scrum, CBAP, or related disciplines are a plus.

Preferred Skills:

• Adobe Commerce Business Practitioner knowledge.
• Experience in omni-channel retail and B2B commerce implementations.
• Exposure to Headless Commerce, PWA Studio, Adobe Experience Cloud, or Adobe Experience Manager (AEM).
• Knowledge of customer journey mapping and digital transformation initiatives.

Success Metrics:

• Accurate and complete requirement documentation.
• Reduced requirement-related defects and rework.
• Successful delivery of Adobe Commerce releases/projects.
• Improved stakeholder satisfaction and business adoption.
• Efficient backlog management and sprint execution.

Must Have:

• 7-10 years BA experience
• Adobe Commerce (Magento 2)
• eCommerce domain expertise
• Agile/Scrum delivery experience
• Requirement gathering, BRD/FRD/User Stories
• Stakeholder management

Good to Have:

• AEM / Adobe Experience Cloud
• Adobe Analytics
• Headless Commerce
• SAP/Salesforce integrations
• B2B Commerce experience

Location and way of working:

• Base location: Bengaluru
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.