Job Title:  T&T-Customer-M&C-Manager | SAP C4C | Bengaluru

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

M&C is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you’re always ready to act ahead.

Your work profile.

We are seeking an experienced and dynamic SAP C4C Manager to lead the implementation, optimization, and support of SAP Cloud for Customer (C4C) solutions. The ideal candidate will have a strong background in CRM processes, SAP C4C architecture, and project management, with the ability to align technology with business goals and drive digital transformation initiatives.

• 9-12+ years of technical experience in SAP C4C
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Key Responsibilities :

• Lead end-to-end SAP C4C implementation and enhancement projects.
• Collaborate with business stakeholders to gather requirements and translate them into functional and technical specifications.
• Manage a team of SAP C4C consultants and developers, ensuring timely delivery of high-quality solutions.
• Oversee system configuration, customization, and integration with other SAP and non-SAP systems (e.g., SAP ECC, S/4HANA, SAP CPI, third-party tools).
• Ensure data integrity, security, and compliance with internal and external standards.
• Provide training, documentation, and support to end-users and business teams.
• Monitor system performance and proactively identify areas for improvement.
• Stay updated with SAP C4C roadmap and new features, recommending adoption where beneficial.
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Desired qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or related field.
• 9+ years of experience in SAP CRM and C4C, with at least 4+ years in SAP C4C (Sales, Service, and/or Marketing).
• Proven experience in managing SAP C4C projects, including blueprinting, configuration, testing, deployment, and support.
• Strong understanding of CRM business processes (Lead to Cash, Service Management, Customer Engagement).
• Experience with SAP Integration Suite (CPI), SAP BTP, and Fiori is a plus.
• Excellent leadership, communication, and stakeholder management skills.
• SAP C4C certification is preferred.

Location and way of working.

·      Base location: Pan India

·      This profile does not involves travelling to client locations.

·      Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

Your role as a Manager:

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

·      Inspiring - Leading with integrity to build inclusion and motivation.

·      Committed to creating purpose - Creating a sense of vision and purpose.

·      Agile - Achieving high-quality results through collaboration and Team unity.

·      Skilled at building diverse capability - Developing diverse capabilities for the future.

·      Persuasive / Influencing - Persuading and influencing stakeholders.

·      Collaborating - Partnering to build new solutions.

·      Delivering value - Showing commercial acumen

·      Committed to expanding business - Leveraging new business opportunities.

·      Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.

·      Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.

·      Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

·      Managing change - Responding to changing environment with resilience

·      Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision

·      Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.

·      Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.

·      Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive. 

How you’ll grow

Connect for impact.

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead.

You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude, and potential each and every one of us brings to the table to make an impact that matters.

Drive your career.

At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us.                                                                                                                

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident, and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.