Job Title:  T&T- Customer-M&C-Manager | SFMC - CDP | Bengaluru |

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team
 

Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannot–now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows. Learn more about Digital  

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Work you’ll do

Job Title: Salesforce Data Cloud Solution designer

Experience: 6–9 Years

Location: [Bangalore Preferred]

Employment Type: Full-time

Graduation: Bachelors Degree

Role Overview

We are seeking a Salesforce Data cloud Sol designer /Tech lead to design and deliver data-driven customer engagement solutions leveraging Salesforce Data Cloud. The role requires strong expertise in data architecture, identity resolution, and cross-cloud integrations to enable a unified and intelligent view of customers across Salesforce and external systems.

The ideal candidate will combine deep Salesforce platform knowledge with strong data strategy and architectural design experience.

Key Responsibilities

• Lead the end-to-end architecture and implementation of Salesforce Data cloud solutions.
• Design data ingestion, transformation, and harmonization pipelines for unified customer profiles.
• Define and implement identity resolution logic, data model mappings, and Data Lake Object (DLO) structures.
• Integrate Data cloud   with Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud for end-to-end personalization and engagement.
• Establish and enforce data governance, consent management, and privacy frameworks (GDPR, CCPA).
• Architect solutions for real-time data activation, segmentation, and calculated insights.
• Collaborate with business and analytics teams to define key KPIs and data activation use cases.
• Work with enterprise architects to align Data 360 strategy with the organization’s MDM, DWH, and analytics ecosystem.
• Optimize data flows, performance, and scalability across environments.
• Guide and mentor technical teams in implementing Data 360 best practices.

Required Skills & Experience

• 6–9 years of overall Salesforce   Apex/ Triggers experience, including 3-4 years in Data 360 / Data Cloud / implementations.
• Strong knowledge of Salesforce core architecture (Sales, Service, Marketing, Experience Clouds).
• Expertise in:
• Data Cloud / Data 360 setup and administration
• Data Streams, Data Model Objects (DMOs), Data Lake Objects (DLOs)
• Identity Resolution and Calculated Insights
• Segment creation and Activation Targets
• Proficient in data modeling, integration design, and data transformation (ETL) using tools like MuleSoft, Informatica, or Talend.
• Solid understanding of Salesforce APIs, Event Bus, and Streaming APIs for real-time sync.
• .
• Familiarity with Salesforce Marketing Cloud, Einstein AI, or Tableau CRM (CRM Analytics) is a plus.

Preferred Certifications

• Salesforce Data Cloud Consultant (Data 360 / Genie)
• Salesforce Certified Data Architect
• Salesforce Integration Architect
• Understanding of CDP and real-time personalization strategies.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose                                                                                                                

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the

Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.