Job Title:  T&T - Customer - M&C - Senior Consultant | AEP - AJO | Bengaluru

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:

We are seeking an experienced Adobe Journey Optimizer (AJO) Developer/Consultant with 7+ years of experience in digital marketing technologies and customer engagement platforms. The ideal candidate will have strong expertise in designing, implementing, and optimizing personalized customer journeys using Adobe Journey Optimizer, Adobe Experience Platform (AEP), and Adobe Experience Cloud solutions. The candidate should possess strong technical, analytical, and stakeholder management skills to deliver scalable, data-driven customer experiences across multiple channels.

• Design, develop, and implement customer journeys using Adobe Journey Optimizer (AJO).
• Configure and manage real-time customer journeys, event-triggered communications, and audience-based campaigns.
• Integrate Adobe Journey Optimizer with Adobe Experience Platform (AEP), Adobe Experience Manager (AEM), Adobe Analytics, Adobe Campaign, and third-party systems.
• Build and manage audiences, segments, schemas, identities, and datasets within Adobe Experience Platform.
• Develop personalized customer experiences using profile attributes, behavioral events, and business rules.
• Configure decision management, offers, content personalization, and journey orchestration.
• Design and implement APIs, event ingestion, streaming data pipelines, and external integrations.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Perform solution design, technical documentation, code reviews, and deployment planning.
• Monitor campaign performance and troubleshoot journey execution issues.
• Optimize customer journeys based on analytics, customer behavior, and business KPIs.
• Ensure governance, security, and compliance with enterprise standards.
• Mentor junior developers and provide technical leadership during project execution.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and backlog grooming.

Adobe Experience Cloud:

• Adobe Journey Optimizer (AJO)
• Adobe Experience Platform (AEP)
• Adobe Campaign (Classic or Standard)

Technical Skills:

• Journey orchestration and customer lifecycle management
• Real-Time Customer Profile
• Identity Service
• Segmentation Service
• Decision Management
• Offer Management
• Event Configuration
• Streaming and Batch Data Ingestion
• Experience Data Model (XDM)
• REST APIs
• JSON
• SQL
• JavaScript
• HTML/CSS
• Postman
• Git
• CI/CD pipelines

Cloud & Integration:

• API integrations
• Webhooks
• OAuth authentication
• Adobe I/O
• Event-driven architecture
• ETL concepts
• Cloud platforms (AWS, Azure, or GCP)

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 7+ years of overall IT experience.
• 3+ years of hands-on experience with Adobe Journey Optimizer.
• Strong experience with Adobe Experience Platform (AEP).
• Experience integrating Adobe Experience Cloud solutions with enterprise applications.
• Strong understanding of customer data platforms (CDP), customer journey orchestration, and personalization.
• Experience working in Agile/Scrum environments.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Adobe Certified Professional or Expert certifications in Adobe Journey Optimizer or Adobe Experience Platform.
• Experience with Adobe Target personalization.
• Experience with Adobe Campaign migration projects.
• Knowledge of customer identity management and consent management.
• Familiarity with marketing automation best practices.
• Experience working in enterprise-scale digital transformation programs.

Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Ability to work independently and lead technical discussions.
• Strong collaboration and mentoring skills.
• Customer-focused mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Nice-to-Have:

• Experience with CRM.
• Familiarity with modern data platforms.
• Experience with Adobe Experience Platform Data Collection (Launch/Tags).
• Understanding of privacy regulations such as GDPR and CCPA.

Key Competencies:

• Adobe Journey Optimizer Implementation
• Adobe Experience Platform (AEP)
• Customer Journey Orchestration
• Real-Time Personalization
• Omnichannel Campaign Management
• Decision Management
• Offer Personalization
• Customer Data Platform (CDP)
• API Integration
• Event-Driven Architecture
• Marketing Automation
• Stakeholder Management
• Solution Design
• Technical Leadership
• Agile Delivery

Location and way of working:

• Base location: Bengaluru / Hyderabad / Mumbai
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.