Job Title:  T&T- Customer- M&C-Senior Consultant | SAP C4C | Bengaluru |

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team
 

Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannot–now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows. Learn more about Digital  

Job Summary:

Role Details:

• Role: Technical Lead
• Industry Type: IT Services & Consulting
• Employment Type: Full Time, Permanent
• Education: Any Graduate
• Location: Bengaluru, Pune, Hyderabad, Mumbai, Delhi NCE, Chennai

The SAP C4C Techno-Functional Consultant will deliver SAP C4C Sales and Service Cloud solutions focused on implementation, customization, integration, and support. This role requires both functional and technical expertise in SAP C4C, as well as experience in Agile project management and cross-functional collaboration.

Key Responsibilities:

• Implement and support SAP C4C solutions, enhancing client functionality and ensuring high customer satisfaction.
• Conduct business requirement workshops to gather, interpret, and document needs, aligning with SAP C4C capabilities.
• Map client requirements to SAP C4C configurations, developing necessary customizations to fulfill specific objectives.
• Analyze complex business processes and recommend system solutions, identifying and addressing gaps or issues.
• Design, configure, and test SAP C4C components, including workflow rules, business roles, custom fields, and layouts.
• Troubleshoot software issues, performing detailed analysis and collaborative resolution to ensure system reliability.
• Manage C4C-ECC integration using HCI or PI, and develop OData services, web services, and APIs for seamless connectivity.
• Customize UI components using Cloud SDK for embedded screens, fields, and specific business functionalities.
• Utilize ABAP, CDS, and BAPI to support development needs in SAP CRM services.
• Lead Agile activities such as sprint planning, demos, and releases with tools like JIRA and Confluence for effective project tracking.
• Proactively propose system and process enhancements to optimize ongoing projects and improve client outcomes.
• Apply knowledge of Sales, Service, E-Commerce, Supply Chain, and Logistics processes, integrating CRM functionalities across these areas.
• Work independently, effectively managing multiple projects and adapting to evolving requirements in a dynamic environment.
• Document functional designs, test cases, and results, ensuring adherence to best practices for high-quality documentation.
• Provide training and ad-hoc support to end-users, ensuring knowledge transfer and system adoption, and mentor junior team members.

Qualifications and Skills:

• Education: B. Tech /B.E. in Any Specialization.
• Experience:
• Minimum of 5 years in full-cycle SAP C4C implementations and support projects.
• Experience in at least 2 full-cycle software implementations involving CRM and ERP integration.
• Deep knowledge of Agile/Scrum methodologies and tools, including JIRA and Confluence.
• Key Skills:
• SAP C4C, Cloud SDK, OData, ABAP, BAPI, Middleware, HCI, PI, Agile project management
• Strong understanding of customer experience and CRM processes.
• Excellent multitasking skills and an ability to work effectively in a team setting.

Additional Preferred Skills:

• Experience with web services, screen adaptations, report customization, and integration setups with SAP and non-SAP systems.
• Proven ability to interpret customer needs and deliver optimal solutions, supporting both new implementations and existing projects.

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose                                                                                                                

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the

Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

Recruiter tips

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