Job Title: T&T| Customer| M&C |Senior Consultant | Salesforce Marketing Cloud | Bengaluru |
Your potential, unleashed.
India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential
Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.
The Team
Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannot–now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows. Learn more about Digital
Work you’ll do
We are looking for a highly skilled Salesforce Data Cloud Specialist to design, build, and optimize our enterprise Customer Data Platform (CDP) using Salesforce Data Cloud. The ideal candidate will have deep expertise in Salesforce data architecture, identity resolution, data ingestion pipelines, and activation across Marketing, Sales, and Service Clouds. This role is critical to helping us create a unified, real-time customer profile and drive personalized, data-driven engagement.
Education: B.Tech/B.E
Key Responsibilities
Data Architecture & Strategy
- Architect and implement Salesforce Data Cloud solutions aligned with business goals and data governance standards.
- Define data models, data streams, data bundles, and calculated insights.
- Design customer identity resolution strategies including match rules, identity stitching, and profile unification.
Data Ingestion & Integration
- Build and maintain ingestion pipelines across Marketing Cloud, Sales/Service Cloud, Commerce Cloud, MuleSoft, Snowflake, S3, and other enterprise systems.
- Implement ingestion methods: batch, streaming, APIs, connectors, and data actions.
- Ensure data accuracy, availability, and scalability across all Data Cloud datasets.
Activation & Personalization
- Configure segmentations, triggers, and activation flows across email, advertising, personalization engines, and analytics platforms.
- Enable real-time activation for personalized marketing, sales insights, and customer service experiences.
Governance, Compliance & Security
- Maintain data governance frameworks including consent management, retention policies, and privacy settings.
- Ensure compliance with GDPR, CCPA, and internal data security standards.
- Work closely with Security, Legal, and Compliance teams to ensure safe data handling.
Cross-Functional Collaboration
- Partner with Marketing, Sales, Service, Data Engineering, BI, and Product teams to operationalize unified customer data.
- Provide technical guidance and best practices for Data Cloud usage and scaling.
- Present architecture documentation, data lineage diagrams, and solution recommendations to stakeholders.
Quality Assurance & Optimization
- Monitor Data Cloud performance, ingestion metrics, segment processing times, and activation success rates.
- Troubleshoot data discrepancies, ingestion failures, or identity resolution errors.
- Continually optimize for speed, reliability, and accuracy.
Required Qualifications
- 3–5+ years of experience working with Salesforce platforms (Data Cloud/CDP required).
- Hands-on experience with Data Streams, Data Explorer, Data Bundles, Calculated Insights, Identity Resolution, and Segmentation.
- Strong understanding of data modeling, ETL/ELT processes, and API-based integrations.
- Experience working with Marketing Cloud, Sales/Service Cloud, or Commerce Cloud.
- Familiarity with SQL and large-scale data structures.
- Strong problem-solving, communication, and documentation skills.
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our purpose
Deloitte is led by a purpose: To make an impact that matters.
Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the
Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.