Job Title:  T&T | Customer | S&S | Associate Director | Solution Architecture | Bengaluru

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.     

Your work profile.

We are seeking an accomplished and visionary D365 CRM & Power Platform Senior Architect to define, design, and govern enterprise-scale customer engagement and business automation solutions using Microsoft Dynamics 365 CRM and the Power Platform. This role demands strong architectural ownership, deep technical expertise, and the ability to align technology solutions with business strategy. As a Senior Architect, you will be responsible for end-to-end solution architecture, technical governance, and ensuring scalability, security, and long-term sustainability of implementations.

Responsibilities:

• Own the end-to-end solution architecture for Dynamics 365 CRM and Power Platform implementations, ensuring alignment with business goals, enterprise standards, and Microsoft best practices.

• Define architecture blueprints, reference architectures, and design patterns for CRM, Power Apps, Power Automate, Power Pages, and integrations.

• Collaborate with business stakeholders, enterprise architects, and delivery teams to translate complex business requirements into robust, scalable technical architectures.

• Provide architectural oversight and technical governance across multiple projects, ensuring consistency, reusability, performance, and security.

• Lead the design of data models, security models, ALM strategies, and integration architectures involving D365, Dataverse, Azure services, and third-party systems.

• Review and validate detailed technical designs, customizations, plugins, workflows, integrations, and extensions developed by delivery teams.

• Mentor and guide Tech Leads and Senior Consultants, fostering architectural thinking, best practices, and high-quality engineering standards.

• Define and enforce ALM, CI/CD, and DevOps strategies using managed/unmanaged solutions, Azure DevOps pipelines, and environment governance.

• Drive non-functional requirements including performance, scalability, availability, compliance, and security across solutions.

• Act as the primary technical escalation point for complex architectural and integration challenges.

• Stay current with Microsoft’s roadmap for Dynamics 365, Power Platform, and Azure, and proactively recommend innovations and optimizations.

• Support pre-sales and solutioning activities by shaping technical proposals, effort estimates, solution diagrams, and participating in client presentations.

• Collaborate with testing, release, and operations teams to ensure smooth deployments, hypercare, and long-term platform stability.

Skills:

• Proven experience (15+ years) in Microsoft Dynamics 365 CRM and Power Platform, with 5+ years in an architecture or technical leadership role.

• Deep expertise in Dynamics 365 CE architecture, Dataverse, security model, plugins, custom APIs, actions, and solution layering.

• Strong hands-on and architectural experience with Power Apps (Model-driven, Canvas, Custom Pages), Power Automate, Power Pages.

• Solid experience in JavaScript/TypeScript, client-side extensibility, and advanced form scripting.

• Extensive experience designing and implementing integrations using REST APIs, Azure Functions, Service Bus, Logic Apps, and third-party/ISV systems.

• Strong understanding of ALM strategies, managed/unmanaged solutions, environment strategy, and release governance.

• Proven ability to lead, mentor, and influence large cross-functional technical teams across onshore and offshore models.

• Excellent analytical and problem-solving skills with the ability to handle complex enterprise-scale challenges.

• Strong communication and stakeholder management skills, with the ability to articulate architectural decisions to both technical and non-technical audiences.

• Microsoft certifications in Dynamics 365, Power Platform, or Azure are highly desirable.

• Strong familiarity with Agile/Scrum methodologies and delivery governance using Azure DevOps.

. Desired qualification- Bachelor's degree in engineering

Nice to Have:

·      Strong experience with Azure architecture (ADF, Azure Functions, API Management, Service Bus, Key Vault).

·      Hands-on exposure to Power BI, Power Virtual Agents, and advanced analytics/reporting solutions.

·      Experience in large scale data migration involving third party tools like Kingswaysoft and hands-on experience on it.

·      Experience designing and implementing enterprise CI/CD pipelines for Power Platform and D365.

·      Exposure to large-scale enterprise or multi-country CRM rollouts.

·      Experience with performance optimization, capacity planning, and platform governance at scale.

How you’ll grow

Connect for impact.

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

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Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude, and potential each and every one of us brings to the table to make an impact that matters.

Drive your career.

At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

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