Job Title: T&T - Customer - S&S - Consultant - Salesforce - Bengaluru
Your potential, unleashed.
India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.
At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
The Team
Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.
Primary Responsibilities
• Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise commerce, marketing and subscription management tools.
• Analyze and document any derivation, workflow and enrichment required for the project / solution.
• Lead requirements gathering and advise on scope and options for continuous operational improvement.
• Build knowledge of business processes with an expectation for facilitating continuous improvement.
• Collaborate with vendors and internal IT partners to understand and define technical requirements and special Client processes.
• Communicate issues impacting daily operations to the business team and provide updates on resolution.
• Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews.
• Lead change management activities such as “train the trainer’ sessions and knowledge transfer for IT support teams.
Key Skills
• Experience working on global, multi-year initiatives with cross-functional teams.
• Self-starter with the ability to work independently and manage multiple projects simultaneously.
• Knowledge of best practices across sales enablement and customer support.
• Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment
• Excellent project management skills, with the ability to prioritize and meet deadlines.
• Strong analytical, strategic, and creative problem-solving skills.
• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.
• Team player with a positive, collaborative work ethic.
Basic Qualifications
• 4+ years of professional supporting enterprise-level engineering teams.
• 4+ years of experience working with Salesforce, Copado, or similar enterprise applications.
• 4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.
• Strong Microsoft PowerPoint and Microsoft Excel skills
• Fluent spoken and written English
Preferred
• Master’s degree and/or similar secondary degree.
• Salesforce Certifications
• Experience working with multicultural, multilingual, and multiple time zone, global environments
• The ability to simplify the complex, quickly define core problem and frame the solution approach
• Experience in industrial/manufacturing software segments
• Proficiency in Miro, or similar presentation tools
How you’ll grow
Connect for impact
Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
Empower to lead
You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
Inclusion for all
At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
Drive your career
At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
Everyone’s welcome… entrust your happiness to us
Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.