Job Title:  T&T | Customer | S&S | Senior Manager | Microsoft Dynamics CRM 365 | Bengaluru

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

• Solution Design: Lead the architectural design of Microsoft Dynamics 365 CRM and Power Platform solutions, considering business requirements, system integrations, scalability, and best practices.
• Requirements Gathering: Work closely with business stakeholders to understand CRM and business process requirements, translating them into technical solutions.
• System Configuration and Customization: Configure and customize D365 CRM an Power Platform components, including entities, forms, workflows, business rules, and integrations, to meet specific business needs.
• Integration: Design and implement seamless integrations between D365 CRM, Power Platform, and other enterprise systems, ensuring data consistency and efficient data flow.
• Technical Leadership: Provide technical leadership to development teams, guiding them in implementing complex solutions, troubleshooting technical issues, and ensuring high-quality code.
• Solution Documentation: Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, and deployment instructions.
• Security and Compliance: Implement security best practices and ensure compliance with data protection regulations, taking measures to safeguard sensitive information.
• Training and Support: Train end-users and provide ongoing support to ensure the successful adoption and utilization of CRM and Power Platform solutions.
• Stay Current: Stay abreast of industry trends, new features, and updates related to D365 CRM and Power Platform, advising the organization on relevant advancements.
• Contribute to pre-sales activities by providing technical insights, participating in solution presentations, and demonstrating expertise to potential clients.

Required skills

• Strong expertise in configuring and customizing D365 CRM components, including entities, forms, workflows, and plugins, client site scripting ( JS /TS)
• Proficiency in Power Platform components, including Power Apps (Model Driven & Canvas APP) , Power Automate, Power Portal /Power Pages,.
• Experience with integrating D365 CRM and Power Platform with other enterprise systems using APIs, connectors, and middleware.
• Should have solution deployment exposure through manage/unmanage solution package
• Solid understanding of software architecture principles, integration patterns, and data modeling.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent written & verbal communication with both technical and non-technical stakeholders.
• Knowledge of agile development methodologies and DevOps practices.

Good to have: 

• Familiarity with data privacy and security regulations (e.g., GDPR, HIPAA) as they relate to CRM and Power Platform solutions.
• Hands on exposure in Custom Pages, Power BI, Power Virtual Agent , ADF , building CICD pipeline would be added advantage ,
• Experience with Azure services and cloud-based architectures is a plus.

Desired qualification: 

• B.Tech / M.Tech or equivalent qualification/experience
• Proven experience (9 to 13 years) designing and implementing large scale Microsoft Dynamics 365 CRM and Power Platform solutions. Handling a minimum 10 members Team.
• Microsoft certifications such as Microsoft Certified: Dynamics 365 + Power Platform Solution Architect or similar.

Your role as a Manager: 

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.