Job Title:  T&T - Customer - Sales & Service - Manager - Salesforce - Bangalore

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team

Deloitte Digital is passionate and focused on helping clients tackle their most complex challenges with Salesforce technology. Learn how we help clients innovate, improve user experience, and maximize the value from customer operations by harnessing the breadth and depth of our digital capabilities. Learn more about Salesforce Technology Practice

Work you’ll do

The primary role of a Manager is to make immediate, direct contributions to enhancing our clients’ competitive position and performance in ways that are distinctive, innovative, and sustainable.

To do this, one must perform the following activities as a Manager within the firm:

SFDC DCM Professional should have:

• Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
• Should have good understanding of Salesforce features like lightning (LWC/AURA/LDS), integration, design frameworks, DevOps – CI / CD processes, Release management
• Design, develop and deliver Salesforce solutions using Salesforce configuration and customization
• Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
• Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
• Prior experience in Salesforce mandatorily.
• Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
• Knowledge on Heroku and e-commerce will be a plus.
• Should have good communication and should be able to handle all client communications independently.
• Integration of Salesforce with other external Systems using standard and custom SOAP, REST API.
• Experience with Salesforce Einstein, AI, Chatbots is desirable
• Ability to understand requirements and prepare effort estimates and overall system design.
• Should have managed clients and lead a multi member team on the last few projects.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Must have good working knowledge of implementation best practices on Force.com platform and Salesforce.
• Ability to develop all project related documents like system design document, use cases etc
• Handling a team and also responsible for client deliverables.

Qualifications

• Extensive experience in solution design, client management, client demo, conducting design & development workshops
• 6 to 8 years of relevant experience in management or consulting oriented environment.
• At least 4-5 end to end SFDC implementation experience in India or globally
• Graduate degree (Science or Engineering) from premier institutes
• Willingness to travel for short and long term durations

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

• Actively focuses on developing effective communication and relationship-building skills
• Builds own understanding of our purpose and values; explores opportunities for impact
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Understands how their daily work contributes to the priorities of the team and the business
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent