Job Title:  T&T - EAD - Consultant - SFDC Testing - Bengaluru-| Engineering

Team Lead | Engineering, AI & Data - Engineering  I SFDC Testing 

Location:  Bengaluru

The team

Engineering helps Reimagine and re-engineer mission-critical operations and processes; Leverage engineering-led design, deep industry knowledge, and AI and data-driven insights to transform the technology platforms at the heart of business. Working alongside team, we empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth. Learn more about Engineering, AI and Data

Your work profile

 Salesforce Testing Consultant is responsible for validating Salesforce CRM implementations including Sales Cloud, Service Cloud, Experience Cloud and integrations. The consultant ensures business processes configured in Salesforce meet business requirements across functional, integration, and regression testing cycles.

Works closely with Business Analysts, Developers, Admins and Product Owners in Agile delivery.

Key Responsibilities

Test Planning & Analysis

Understand business processes mapped in Salesforce

Review BRD, FSD, User Stories, Acceptance Criteria

Identify impacted modules (Leads, Opportunities, Cases, Accounts, CPQ, Communities)

Prepare Test Strategy & Estimation, Participate in sprint planning & backlog grooming, Functional Testing (Core Responsibility), 

Perform end-to-end testing of CRM flows:

Sales Cloud

Lead capture & conversion

Account & Contact creation

Opportunity lifecycle

Product & Pricebook validation

Quote & Order flow

Activity tracking (Tasks, Events)

Service Cloud

Case creation (manual, email-to-case, web-to-case)

Case assignment rules

Escalations & SLAs

Entitlements & Milestones

Knowledge articles

Omni-channel routing

Experience / Community Cloud

Partner/Customer login

Role based access

Case/Opportunity visibility

Self-service flows

Integration Testing

Validate Salesforce integrations with:

Middleware (MuleSoft, Boomi)

SAP / ERP

Payment gateways

External portals

Marketing tools

Activities:

Validate request/response

Field mapping validation

Error handling

Retry & duplicate prevention

API Testing

Test REST/SOAP APIs using Postman/SoapUI

OAuth authentication validation

Validate CRUD operations via API

Bulk API & Batch jobs validation

Data Testing

Data migration validation

Data loader verification

Duplicate rules & matching rules

Field level security & sharing validation

Record types & page layouts

Automation (Optional but preferred)

Selenium / Provar / Copado Robotic Testing

Regression suite execution

CI/CD pipeline execution

Defect Management

Log defects in Jira / Azure DevOps

Root cause analysis

Retesting & regression validation

Provide daily test status reports

3) Required Salesforce Kn