Job Title:  T&T - EAD - Senior Consultant - Functional Testing - Bengaluru - Engineering

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Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential.

The Team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.

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Job Description – Senior QA Engineer / QA Lead (B2C eCommerce + Salesforce CRM)

Job Summary

We are seeking a Senior QA Engineer with strong experience in B2C eCommerce platforms and Salesforce CRM testing. The role involves owning the quality assurance strategy across the entire eCommerce ecosystem, including integrations between eCommerce platforms, CRM (Salesforce), payment gateways, and backend systems.

Key Responsibilities

• Lead QA activities across the complete B2C eCommerce ecosystem, including:
• Product catalogue and merchandising
• Cart and checkout functionality
• Payment processing
• Order management and fulfilment
• Design and execute test strategies for complex integrations across multiple systems.
• Perform advanced API and integration testing across microservices and backend services.
• Validate payment gateway integrations such as Stripe.
• Ensure accurate integration between eCommerce platform, Salesforce CRM, and backend systems (e.g., SAP Hybris).
• Test CRM workflows within Salesforce, including:
• Customer profile creation and updates
• Order and case management
• Customer service workflows
• Data synchronization between eCommerce and CRM systems
• Perform data validation between systems to ensure data integrity.
• Analyse API responses, system logs, and backend data to identify issues.
• Mentor and guide junior QA engineers.
• Collaborate with global product, engineering, CRM, and business teams.
• Participate in release planning, risk assessment, and quality reviews.
• Identify and drive automation opportunities for API and integration testing.

Required Skills

• Strong expertise in B2C eCommerce architecture and workflows.
• Extensive experience in API testing and integration testing.
• Hands-on experience with Salesforce CRM testing.
• Experience validating end-to-end integrations between eCommerce platforms, Salesforce CRM, payment gateways, and backend systems.
• Experience testing payment gateways (Stripe preferred).
• Strong debugging, log analysis, and root cause analysis skills.
• Ability to work with global stakeholders and cross-functional teams.

Preferred Skills

• Experience with SAP Hybris / SAP Commerce Cloud.
• Knowledge of Salesforce Service Cloud or Commerce integrations.
• Experience with automation tools (Selenium, Cypress, REST Assured, etc.).
• Familiarity with CI/CD pipelines and DevOps environments.
• Experience working with microservices architecture.

Experience

• 5 – 8+ years of experience in QA with strong exposure to eCommerce and CRM systems.

Education

• Bachelor’s or Master’s degree in Computer Science, IT, or related field.

How you will grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build excellent skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

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Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

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