Job Title:  T&T | EAID | Engineering | Consultant | Business Analyst | Bengaluru

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India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters

What impact will you make? 

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services,

Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential.

The Team 

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.

Role – Consultant

Total experience -  3+ years

Preferred Location – Bengaluru

Education – Bachelor's degree

Must have skills - Business Analyst, API, 

Job Description: Business Analyst – Digital Insurance Solutioning (Bengaluru Location)

Role Overview

We are seeking an experienced Business Analyst (BA) on an outsourced/contractual basis to support digital insurance solutioning initiatives across life, health and general insurance. The role requires a strong techno-functional mindset, with deep API-level understanding, enabling seamless collaboration between business stakeholders, product teams, technology, and external partners.

The ideal candidate will have an MBA + B.Tech / BE background and hands-on experience in digital insurance journeys, insurer integrations, and API-driven platforms.

We are looking at someone who has enough depth in advanced analytics or data tools like SQL, Python, Power BI or similar apart from Excel and KPI tracking. Also, the candidate to have hands-on experience with regards to API’s consisting of API documentation, Postman, Swagger, testing tools or backend development

Key Responsibilities

Business & Requirement Analysis

• Engage with business, product, operations, and technology teams to understand insurance use cases, workflows, and pain points.
• Elicit, analyze, and document business, functional, and non-functional requirements.
• Create and maintain BRDs, FRDs, user stories, acceptance criteria, process flows, and data mappings.
• Ensure end-to-end requirement traceability across solutioning, development, and testing phases.

Digital Insurance Solutioning

• Support solution design for end-to-end digital insurance journeys.
• Work closely with architects and developers to ensure business requirements align with technical feasibility.
• Participate in solution walkthroughs, design reviews, and dependency discussions.

API & Integration Ownership (Key Requirement)

• Possess clear understanding of REST APIs and integration-led architectures.
• Be able to read, interpret, and review API specifications (request/response structures, headers, payloads, error codes).
• Define and validate:
• API contracts and data elements
• Mandatory vs optional fields
• Business rule validations
• Error and exception handling logic
• Support integrations with:
• Insurers / reinsurers
• KYC providers
• Payment gateways
• Third-party insurtech platforms
• Work with tech teams to ensure correct mapping of business rules at API level, avoiding downstream issues during UAT and go-live.

Stakeholder & Vendor Management

• Act as the primary interface between business users, internal tech teams, and external partners.
• Coordinate with insurer / vendor teams for API clarifications, dependency resolution, and sign-offs.
• Drive requirement walkthroughs, impact assessments, and solution alignment sessions.

Testing, UAT & Go-Live Support

• Create and review test scenarios, UAT cases, and negative scenarios, especially around API failures and edge cases.
• Support defect triaging by identifying whether issues are data, rule, API, or integration related.
• Assist in pre-go-live readiness, release documentation, and post-production stabilization.

Governance & Documentation

• Ensure compliance with internal governance, audit, and regulatory requirements.
• Maintain documentation for:
• Change requests & impact analysis
• API change logs
• Release notes and solution summaries
• Support leadership reviews with concise decks and decision-oriented documentation.

Required Skills & Experience

Educational Qualification

• MBA (Finance / Operations / Systems preferred) + B.Tech / BE
• BA / Agile / Product certifications are a plus.

Experience

• 2–4 years of experience as a Business Analyst in insurance, BFSI, or insurtech.
• Proven experience working on API-driven digital platforms.
• Experience in Agile / hybrid delivery models.

Core Competencies (Must-Have)

• Strong insurance domain knowledge (products, workflows, regulations).
• Hands-on API understanding (ability to discuss integrations confidently with tech teams).
• Experience in digital journeys, data mapping, and workflow orchestration.
• Ability to interpret technical constraints and convert them into business-friendly explanations.

Soft Skills

• Excellent communication and stakeholder management skills.
• High ownership and ability to work independently in an outsourced model.
• Structured thinking, attention to detail, and problem-solving mindset.
• Comfortable interacting with senior leadership and external partners.

Tools & Methodologies

• JIRA, Confluence, Azure DevOps or similar
• API tools such as Postman / Swagger (conceptual or hands-on)
• BPMN / process modeling tools
• Agile / Scrum methodology

Engagement Model

• Outsourced / Contractual

Ideal Candidate Summary: A techno-functional Business Analyst with strong insurance domain expertise and API-level understanding, capable of owning requirements end-to-end and enabling smooth digital insurance integrations from ideation to production.

How you will grow 

At Deloitte our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build excellent skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits 

At Deloitte we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Our purpose Deloitte is led by a purpose: To make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change

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