Job Title:  T&T- HC- WT- CSOD- Analyst- Bangalore

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team

Today’s business challenges present a new wave of HR, talent and organization priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business driven HR to innovative talent, leadership, and change programs. Learn more about Human Capital Practice

Your work profile

As an Analyst in our Workforce Transformation Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

·      Review incoming tickets and prioritize based on urgency and impact.

·      Log new tickets accurately, ensuring all relevant details are captured.

·      Review and update system documentation, user manuals, and technical specifications.

·      Understanding of system interfaces, features, and functionalities

·      Respond to client inquiries with clear, concise communication.

·      Utilize scripts or knowledge bases to troubleshoot common issues.

·      Investigate and resolve more complex issues that require in-depth knowledge of the system.

·      Collaborate with technical teams or developers for advanced troubleshooting if needed.

·      Document solutions for frequently encountered issues to contribute to the knowledge base.

·      Update existing documentation based on new learnings or changes in the system.

·      Provide regular updates to clients on ticket status and resolution timelines.

·      Offer post-resolution support to ensure client satisfaction and understanding.

·      Stay updated on system updates, patches, and new features that impact support.

·      Participate in regular training sessions or team meetings to share knowledge and best practices.

·      Monitor key performance indicators (KPIs) related to ticket resolution times and client satisfaction.

·      Prepare reports summarizing support activities and outcomes for management review.

·      Share insights and learnings with peers during team meetings.

Desired qualifications

·      Proficiency in Cornerstone products is mandatory. Experience of working with other learning tech systems is preferred.

·      Experience of close to 2-5 years in Learning Technology Operate

·      Analytical mind-set.

·      Outstanding verbal and written communication skills.

·      Excellent academic credentials.

·     

Location and way of working

·      Base location: Bangalore

·      This profile involves working out of client location within Bengaluru.

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us                                                                                                                                       

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. 

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.