Job Title:  T&T_Customer_M&C - Associate Director | AEP | Bengaluru |

The team:

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:

We are looking for an experienced Adobe AEP / AJO Architect to lead the solution architecture, design, and implementation of customer data and omnichannel journey orchestration solutions. The candidate will translate business and customer experience requirements into scalable technical architectures leveraging Adobe Experience Platform and Adobe Journey Optimizer.

Role: Adobe Experience Platform (AEP) / Adobe Journey Optimizer (AJO) Architect

• Solution architecture: Define end-to-end architecture for Adobe Experience Platform and Adobe Journey Optimizer implementations.
• Customer data platform: Design customer data models, XDM schemas, datasets, identities, identity namespaces, identity resolution, and profile unification.
• Data ingestion and activation: Architect batch and streaming data ingestion, data mapping, segmentation, and audience activation.
• Journey orchestration: Design and implement customer journeys, event-triggered journeys, audience-based journeys, decisioning, and personalized customer experiences.
• Integrations: Define integrations with source systems, CRM platforms, APIs, Adobe Experience Cloud solutions, and external marketing channels.
• Governance and privacy: Establish data usage policies, consent management, access controls, and governance practices.
• Technical leadership: Guide developers and engineers, review technical designs, resolve complex issues, and ensure implementation quality.
• Performance and scalability: Optimize data processing, profile management, audience qualification, and journey execution.
• Stakeholder collaboration: Work with business stakeholders, product owners, data engineers, marketing teams, and delivery managers to translate requirements into technical solutions.
• Delivery ownership: Support estimation, solution documentation, technical reviews, testing, deployment, and production readiness.

Required skills and experience:

• 8–12+ years of experience in Adobe Experience Cloud, MarTech, customer data platforms, or enterprise solution architecture.
• Strong hands-on expertise in Adobe Experience Platform (AEP), Real-Time CDP (RT-CDP), and Adobe Journey Optimizer (AJO).
• Deep understanding of XDM schemas, identity resolution, unified profiles, segmentation, and data ingestion.
• Experience designing omnichannel customer journeys, personalization, and decisioning.
• Strong knowledge of REST APIs, JSON, event-driven integrations, and data architecture.
• Understanding of customer data governance, privacy, and consent management.
• Excellent communication, stakeholder management, technical documentation, and solution-design skills.

Preferred qualifications:

• Adobe certifications in AEP, RT-CDP, or AJO.
• Experience with Adobe Web SDK, Adobe Tags, and Edge Network.
• Experience integrating Adobe solutions with CRM, marketing automation, and enterprise data platforms.
• Experience leading enterprise-scale implementations and mentoring technical teams.

Location and way of working:

• Base location: Bengaluru
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.